Are you interested in citizen service and case processing in the EU area at the Agency for International Recruitment and Integration in Aarhus?

We are looking for you who have a natural service mindset and who want to serve our users face-to-face in our citizen center in Aarhus.

Your new workplace

The Citizen Service is users' entry point to the agency. We have physical citizen centers where we process EU citizens' applications for residence rights, record biometrics in the immigration area, and handle a range of other administrative tasks. Geographically, the Citizen Service is distributed at addresses in Valby, Aalborg, Aarhus, Esbjerg, Sønderborg, Odense and Rønne. In addition, our office also has responsibility for the agency's Call Center.

You will become part of an office with about 100 dedicated employees with different experiences, educations, perspectives and tasks. We are characterized by an informal, friendly tone, and knowledge is something we share.

You will become part of the citizen center in Aarhus, where we are eight employees.

In SIRI, digitization is an important part of our daily life. We work with new technological possibilities e.g. AI to strengthen an efficient and secure task handling and to create value for citizens, businesses and employees.

This is how your everyday life will look

Your new day-to-day will involve close contact with users in the citizen center, in a strong community, where, in collaboration with each other, we strive to provide friendly service at a high professional level.

Your tasks will include

• receive and process applications for residence rights for EU citizens
• receive applications and collect biometrics in the immigration area
• provide guidance within both the EU and immigration areas

Our expectations of you

You have a relevant background, e.g., an office education with a specialization in public administration or experience with case processing from another public authority.

You thrive in a changing work environment, where you are professionally and personally challenged, and where we expect you to be friendly, have a flair for delivering good service and the ability to put yourself in the user's position. In addition, you should thrive in a daily life where things often move quickly. Most of our users speak English, and we therefore expect you to be comfortable speaking English.

In addition we expect that you

• are hardworking, diligent and results-oriented
• are good at getting to know new IT systems
• have a positive, flexible and patient approach to your work
• are a good colleague and prepared for work where we lift together

Curious?

If you have any questions, you are welcome to contact unit head Jane Kærhus Nielsen at phone number 72 14 21 63 or by email [email protected] .

Apply for the position

Click the button on the right and upload your application, diploma etc. no later than Wednesday, 23 September 2026 .

We expect to hold interviews on 28 September 2026.

Integration, Immigration Service and the ministry as well as

Salary and employment terms

You are employed as an office clerk under the OAO-S Joint Agreement and the organizational agreement for clerical workers, lab technicians and IT staff (HK). There is an opportunity to negotiate allowances that match your qualifications.

The employment area is the Ministry of Immigration and Integration with the associated institutions, and the workplace is the Agency for International Recruitment and Integration, Hack Kampmanns Plads 2 (DOKK1) 8000 Aarhus C.

The position is a permanent full-time position with an average of 37 hours per week.

The Danish Security and Intelligence Service will conduct a security check of your person so that we in the Ministry of Immigration and Integration can assess whether you are suitable to perform the position. You must be able to continually pass a security check during your entire employment. You can read about how we process your personal data here .

Equality in all its aspects is important. Therefore, all interested parties are encouraged to apply regardless of ethnic background, religion, gender, age and similar.