Are you strong in operations, leadership and customer experience? Become Retail Performance Manager at a well-established and nationwide company.

Would you like to help ensure a strong customer experience across all of Denmark?

On behalf of an established nationwide company with a strong brand, we are seeking a robust and service-minded profile that will take a central role in ensuring high and consistent quality across the company’s stores. The company currently has three locations, but will gain more in the coming years.

You will be the one who is close to the stores in daily operations. A large part of your work week will therefore take place at the various locations around Denmark, where you monitor operations, standards and the customer experience - while also supporting and developing the store managers.

The Role

Your main responsibility will be to ensure that the company's standards are not just on paper, but can be felt in the stores.

You will, among other things,

• Visit the company's stores across the country
• Ensure that standards for operations, quality, service and customer experience are complied with
• Inventory management
• Shift schedules
• Sick leave
• Coach, train and develop the store managers
• Identify opportunities for improvement and follow up on them
• Support the store managers in creating strong teams and a well-functioning daily operation
• Act as a link between the stores and the central organization
• Move closer to the locations where there is a need for extra support

As a rule, you are expected to visit all locations every week, and some stores may require more frequent visits. Therefore you should thrive in a daily life where you are on the move a lot and rarely have two identical days.

Who are you?

We imagine you have experience from retail, hospitality or another chain organization where operations, people and customer experience go hand in hand.

You are good at seeing what works - and what needs to be lifted. At the same time you are able to create buy-in, so your role is not only to monitor standards, but just as much to help the leaders succeed.

You thrive with a high degree of independence, take responsibility and are comfortable spending a large part of your work week out in the organization.

A flexible everyday life

The position is nationwide and therefore entails a fair amount of travel. Working hours will vary, and there will also be weekend work when operations require it. You will still have two weekly days off, scheduled in relation to operations.

In return you will get a role with great influence, a high degree of independence and the opportunity to put your mark on the quality and development of a strong growing brand.

Does that sound like you?

Then we would love to hear from you. As the recruitment is conducted confidentially, further information about the company and the organization will be shared later in the process.