Dispatcher for Flextrafik

Midttrafiks Flextrafik søger en ny medarbejder til Bestillingsmodtagelsen

Are you looking for a job where you give customers a good experience and help them safely on their journey? Is it you who meets people with calmness, an overview and a helpful approach – even when there is a lot to keep track of?

Then you may be our new order receiver in Flextrafik's Order Reception at Midttrafik.

About the job

As an order receiver you are the customers' first contact when they book disability transport, flex ride or flex bus. You help customers find the solution that best fits their needs, and guide them safely through rules, options and ordering.

You will become part of a team of 15 colleagues, where professionalism, helpfulness and respect for each other’s work are in focus. We provide thorough training in systems, procedures and travel rules, so you feel confident in the task and are well prepared from the start.

Your tasks

In everyday work you will among other things

• receive and handle telephone inquiries and orders from customers
• advise on Flextrafik travel types, travel rules, booking options, and digital booking platforms
• help customers get an overview and find the best solution for their journey
• contribute to a stable operation and a good customer experience

As you become familiar with the tasks, you will experience a high degree of independence in the job. This also means that in concrete situations you make professional assessments and decisions – always with the customer and quality in mind.

About you

We imagine that you have experience with customer service or advisory and enjoy helping many different people during the day. You have a calm and approachable manner and manage to keep an overview, even when it is busy or unforeseen situations occur.

We place emphasis on you

• have experience with telephone customer contact and advice
• are comfortable using digital platforms and eager to learn new systems
• master Danish and can communicate confidently in spoken English
• work in a structured way and have a sense for accuracy and detail
• can work independently and take responsibility for the task

As a colleague you are stable, helpful and professional. You can stay focused on the task, and you thrive in a busy everyday life, while contributing to a good and respectful collaboration in the team.

At Midttrafik

At Midttrafik you become part of an organization where we value integrity, quality and good customer service. You receive thorough training and ongoing professional sparring as well as good colleagues in a safe and informal working environment.

The position is 37 hours per week, and you will be included in a duty roster together with your colleagues. Working hours are weekdays between 07:50 and 16:10.

Salary and employment terms follow the applicable collective agreement.

Midttrafik has good transport options with bus, a parking lot with the possibility to charge an electric car and bicycle parking. There are good working conditions with the possibility of one day of homeworking per week and access to a lunch scheme. The staff association at Midttrafik is active and offers social events and networks.

Application and recruitment process

Send us your CV no later than 11 November 2026 at . You do not need to attach a cover letter, but in the application process you will be asked to answer the following questions:

• Why have you applied for this specific position, and what do you find most interesting about it?
• How will you create good service for our customers?
• How would former colleagues and customers describe you?
• How do you contribute to good collegiality in the department?

The first and second interview rounds will be held in week 47/48 2026 . As part of the recruitment process there may be tests between the first and second interview.

If you have questions about the position, you are welcome to contact team leader Merete L. Nielsen at telephone 87 40 83 14 (Monday-Friday 8.00 – 10.00)

About your new workplace

Midttrafik is an administrative organization that, in collaboration with municipalities, the region and private operators, ensures well-functioning public transport for citizens in the Central Denmark Region. We are a joint municipal transport company with a politically elected board. We are 150 employees who value an exciting workday with a large contact surface to customers and partners.

We use performance management to ensure that we are effective, and we often ask customers and suppliers if we are doing well enough. Midttrafik is therefore an organization in constant development, where there is rarely a long way from idea to action.

Read more about Midttrafik at www.midttrafik.dk . You can also follow us on https://Facebook.com/midttrafik.dk and https://dk.linkedin.com/company/midttrafik