Can you stay calm when the phone rings, while delivering a good customer experience

Then you might be our new IT Support Specialist.

At NHC we have in recent years experienced significant growth, and the interest in our solutions continues to rise. Therefore we are now expanding our ServiceDesk with one more colleague.

You will become part of an experienced team of IT Supporters and IT consultants who help companies get their IT to function every day. The daily work is diverse, the pace is high, and no day is the same. In return you get great influence on your own development and the opportunity to work with some of the market’s leading technologies from Microsoft, Veeam, Dell, HP and Zyxel.

What will you be working with?

• 1st- to 2nd-level Helpdesk tasks via telephone, e-mail and remote support
• Support and troubleshooting onsite at customers.
• Advice and sparring with customers about their IT solutions.
• Handling incidents on NHC’s operations platform.
• Preparation of PCs as well as installation and setup of software.
• Ensure a good and professional customer experience in daily support.
• Collaboration with colleagues in ServiceDesk on both daily and more complex tasks.

Your daily work will vary between tasks in our ServiceDesk and onsite support at customers

Who are you?

• You have experience as an IT Supporter.
• You work independently and thrive while collaborating in a team.
• You are structured, responsible and service-minded.
• You are curious about new technologies and quickly get up to speed on new solutions.
• You have experience with Microsoft 365.
• You focus on the customer and are motivated by finding the right solution.
• Relevant IT certifications are an advantage, but not a requirement.

Become part of NHC

At NHC we help companies with IT operations, support, cloud and IT security, so their IT works safely and stably in everyday life. With us there is plenty of room, an informal tone, and room for a good laugh. We also offer an attractive salary package and pension scheme with health insurance.

If you have become curious about the position, or have questions before you send your application, you are very welcome to contact Thomas Frederiksen at +45 20324527 or email [email protected] . We are happy to have a chat about the job and tell you more about what you can expect as an IT Supporter at NHC.