Case Officer for Job Readiness and Benefits - Cash Assistance

Do you want to help ensure correct and timely case processing for citizens receiving cash benefits?

In JobHaderslev we are looking for a caseworker for the benefits area who thrives in authority work, complex rules and close citizen contact. You will become an important part of the Department for Job Readiness and Benefits, where we every day work to ensure that citizens receive the correct guidance and the benefits they are entitled to. The task requires high professional competence, good collaboration skills and a structured approach to the work.

Your tasks

You will become part of the Benefits Team with 6 employees and will be responsible for case processing in the cash benefit area. Your primary tasks are:

• processing applications and calculations regarding cash benefits and other benefits
• hearings with the parties, reassessments and handling of appeal cases
• guidance and advice to citizens about rights and duties
• citizen service by phone, in writing and digitally
• use of KY and the administration module in daily case processing
• close collaboration with job counselors, the control group and other partners
• contribution to quality and professional development in the benefits area.

We are looking for a colleague who

• has a vocational education in office administration or another relevant education
• has experience with benefits case processing and relevant legislation
• can make decisions on a professionally and legally well-founded basis
• has experience with KY and strong IT skills
• works independently, in a structured way and thrives in a busy everyday life with many balls in the air
• communicates clearly and professionally and meets citizens with respect, recognition and empathy
• has both professional and personal resilience and can navigate safely in complex citizen cases and conversations where there may be particular challenges and strong emotions at play
• maintains calm, overview and quality in task execution, even when the pace is high and tasks are varied
• thrives in collaboration with citizens, colleagues and external partners and actively contributes to cross-disciplinary solutions
• values professional development, sparring and high quality in task execution.

Therefore, you should choose JobHaderslev

In the Department of Job Ready and Benefits we are a professionally strong team that places a high value on quality, collaboration and knowledge sharing. We help each other in daily work and believe that the best solutions are created through dialogue, professional sparring and shared responsibility for the tasks.

With us you will get an independent and professionally challenging job where you make a difference for citizens in an important life situation. You will become part of an experienced team with high professionalism, daily sparring and good opportunities for skill development. We prioritize well-being, collaboration and a work environment where we help each other and lift the tasks together.

We work according to Haderslev Municipality's values: Ambition, Results, Community and Dialogue , and we believe that good results are created together.

Salary and employment terms

The position is permanent and 37 hours and is expected to commence on 1 January 2027.

Salary and employment terms are set in accordance with the applicable collective agreement.

To ensure full transparency, we can state that the position's salary range lies between DKK 29,000 and 32,000. The final placement within the range is based on objective criteria such as relevant education and documented professional experience.

Upon appointment, references and a criminal record check will be requested.

Additional information

If you have questions about the position, you are welcome to contact the department head, Helle Damkær Hansen, at phone 23 35 20 16.

Application deadline and interviews

Send your application, CV and attachments via the application button no later than 15 November 2026.

There will be a first interview on 19 November 2026 and a second interview on 24 November 2026.

A case will be included in the second interview.

About Haderslev Municipality

We are an organization with ambitions for both Haderslev Municipality and ourselves. We work purposefully and innovatively, create results together and dare to aim high. With us, dialogue and community are the key to development – across professions, citizens, business, associations and politicians. Therefore our ambition is that by 2030 we will have 250 more people in education, 500 more residents and 1,000 more jobs. All of this can be part of you with a job with us.