Caseworker for Citizen Service, Ikast-Brande Municipality

As one of our skilled colleagues has sought new challenges, we are seeking a new colleague.

Are you ready to take part in an exciting time, where we together are curious about the digital development that has significance for both the citizens and us? Do you want to be part of a dedicated team that puts respect, professional development and citizen service in focus, and are you passionate about working with people, legislation and administrative tasks? Then read on.

As a staff member in Citizen Service, you will make decisions based on the law and enjoy talking to many different people every day. Put simply, you will, in collaboration with the citizen and colleagues, ensure the right guidance and decision in the partnership.

It is important that our citizens are met by an engaged, respectful, cooperative and holistic employee. It is expected that you dare to take initiative and demonstrate what we in Ikast-Brande Municipality call HEDEKRAFT. We do this through dialogue, trust and responsibility, where we help each other and collaborate across departments. In short, it should come naturally to you to exercise authority with a service mindset.

We are looking for a robust and proactive employee who preferably has experience with case processing within civil registration, health insurance, pension, marriages, elections and citizen service in Citizens Service.

If you have experience or interest in working as a system administrator, that is a plus. It is also important that you are flexible, as your area of work may change over time.

Job description

Your job consists among other things of the following tasks

• Relocation, CPR registration, physician choice and health insurance
• Processing and administration of pension
• Health card and personal addition to pensioners
• Marriages
• Election actions
• System administrator for KP (Municipal Pension System)
• Assistance to the municipality’s main relocation to a lesser extent
• Advice to citizens and businesses – in person, by phone and digitally
• Cooperation with other departments and authorities

Professional and formal competencies

• You are educated in office and administration – public administration is desirable
• You have experience with public administration – preferably within one or more of the mentioned areas
• You have good IT skills
• You must also be able to speak – and be understood in English
• You have an understanding of numbers and economy
• You are good at communicating both orally and in writing
• You have knowledge of different digital professional and case handling systems, e.g., SBSYS, KP, e-Flyt and various professional systems used in municipal administration
• You have broad knowledge of municipal tasks
• You have good relational skills and are good at decoding other people and understanding their different needs
• You are a service-minded and collaborative team player who can also manage independent areas of responsibility

Personal competencies

• You can navigate a changing daily life, where training occurs in combination with day-to-day operations
• You are decisive, also ready to have the difficult conversation
• You can act as a change agent, are proactive and have the desire and courage to lead a development process
• You thrive in an environment where quality and efficiency go hand in hand
• You contribute positively and with humor to a good work environment, and can maintain calm and overview in a busy day
• You thrive with varied tasks that require responsibility and prioritization in both your own and the joint task solution
• You are flexible, stable and robust

It is important to us that our citizens and businesses are met by an engaged, respectful, cooperative and holistic employee. For colleagues and the manager, it is a must that you can participate in professional collaboration. It is also important that you dare to take initiative and push the boundaries in a good balance with us helping each other and collaborating across. In short, it should come naturally to you to exercise authority with a service mindset and to align with the values: Dialogue, trust and responsibility. It is also important that you are flexible, as your area of work may change over time.

About the department

We are 38 employees in Citizen Service, Benefit and Job Administration, of which 5 will be in the same team as you. Citizen Service consists of 2 teams and is organizationally attached to the Labor Market area.

We have an informal and respectful tone and respect each other’s differences, which we see as a strength for us.

We take pride in solving our tasks as well and as efficiently as possible. We are therefore, together with the rest of the Labor Market area, in the process of developing our digital competences.

We are a department that is both professionally and organizationally preparing for the future, including new physical premises. This means that we are facing a change that provides an opportunity to influence the direction we should take. The Town Hall will be rebuilt into a Citizen House, expected to be ready in summer 2028. The actual reconstruction begins in January 2027, which means that the department will move to temporary premises close to the Town Hall, while citizen service continues at the Town Hall.

You can read more about us here

Citizen Service

We offer

• We have flexible working hours within clearly defined frameworks.
• We focus on well-being in the department, including opportunities for regular collective Friday bars, joint active breaks, a Christmas calendar in December and an annual staff day. There is also the opportunity to become part of the Staff Association, where there are opportunities to participate in various events with colleagues, but also events with family.
• A workplace that provides opportunities to find a balance between work and private life, including the possibility of home office and the possibility of using flex.
• Canteen scheme, where you can buy cold and hot from the buffet if you do not bring your own food. You can also sign up for a coffee scheme.
• Free parking opportunities.

You can learn more about Ikast-Brande Municipality here

Ikast-Brande Municipality website

Ikast-Brande Municipality leadership principles and DNA

Ikast-Brande Municipality value base

Salary and employment terms

The employment start date will be from January 15, 2027.

The position is permanent and has a weekly working time of 37 hours.

The workplace is at Citizen Service at the Town Hall in Ikast.

Employment is on collective agreement terms, and salary is set after negotiations with the eligible negotiating organization and according to the principles of “New Salary”.

For further information you can contact

• Department head Anja Møller-Vestfal, tel. 5162 5819

We look forward to receiving your application and hearing how you can contribute to a joint task solution in the department.

Application deadline: Friday, November 6, 2026 at 12:00.

Employment interviews are expected to be held on November 17, 2026.