Customer Care Manager

Customer Care Manager

Work location

Carl Blochs Gade 89, 8000 Aarhus

Employment form

Full-time

Application deadline

31.10.2026

Job level

Junior

Start date

01.01.2027

Reference number

760910

Business area

Customer Service

At Lidl Denmark we always want to give our customers the best experience – no matter when or how they contact us. Our customer service is growing, among other things in connection with expanding the business with a new online shop, and to ensure high quality, flexibility and the right capacity in our service delivery, we are now seeking a Customer Care Manager.

You will be a strategic sparring partner and an extended arm for our Head of Customer Care. The role spans broadly – from digging into data and optimizing internal processes to driving strategic projects to completion and maintaining the ongoing dialogue with our partners.

Your impact

As Customer Care Manager you help shape our continued journey and set a clear direction for customer service at Lidl Denmark. Your impact is felt directly in everyday work when you translate strategic ambitions into well-functioning workflows, strengthen interfaces with our external partners, and ensure that our operational foundation always matches the business growth.

Meet your #teamlidl

In Customer Care you will be part of a dedicated work environment that is currently in an exciting development and growth phase. The team is growing, and with the launch of our upcoming webshop there will be ample opportunity to influence development and take on new exciting tasks in Customer Care.

To give you the best conditions for success, we place emphasis on a thorough onboarding period where you learn the day-to-day in customer service up close, as well as ongoing investment in your professional development.

About the job

A versatile key role with broad touchpoints, where you take ownership of strategic projects and play a key role in the team’s development, but the position does not entail direct people management.

Your main tasks will be

• Project management in Customer Care: You take the lead on the department's projects and ensure they are driven forward professionally and reach completion.
• Performance Management & Data: You actively work with key figures and KPIs, analyze data and translate insights into concrete improvements in everyday work.
• Process optimization: You review, update and streamline our workflows and processes so we continuously work as efficiently and customer-oriented as possible.
• Dialogue with partner: You manage the ongoing contact and follow-up with our external partner, so our joint performance and quality meet our high standards.
• Sparring with Head of Customer Care: You function as a close sparring partner in daily work, help grab opportunities and follow up on strategic initiatives.

About you

We are looking for a structured and proactive profile who is motivated by grabbing opportunities in the air, creating overview in complex processes and translating analyses into tangible results. We also hope you have:

• Experience with project and process: You have documented experience in driving projects and optimizing business processes.
• KPI- and data understanding: You are strong in performance management, have good numerical understanding and know how to work goal-oriented and action-oriented with KPIs.
• Industry knowledge (an advantage): It is an advantage if you have experience from a call center or a customer service department, but not a must.
• Language skills: You communicate fluently in Danish and English in both written and spoken form. Knowledge of German is a clear advantage, but not a requirement.
• Flexibility: You should expect a number of travel days per year in connection with the collaboration and projects.

We offer

What do we offer?

• A key role with direct influence on the development of Customer Care in Lidl Denmark.
• An Varied daily life close to management, where you quickly see the results of your work.
• An engaged and informal working environment in an international daily goods group.
• Limitless career opportunities and professional challenges
• Possibility of health package
• Discount program with several providers of travel, shopping, culture, fitness etc.

Headquarters in the heart of Aarhus

We have a large and innovative headquarters at Godsbanen in Aarhus.

Here you as an employee have access to

• Free fitness center
• In-house massage scheme
• Healthy canteen scheme with a minimum of 30% organic – breakfast, lunch and easy dinner (take-away) – all with at least 30% organic.

In addition you will have the opportunity to participate in social activities such as morning yoga on the rooftop terrace, running club, family day and Friday bars.

The recruitment process

It's perfectly fine to just send your CV together with a few lines about your motivation for the job! We know how much time and energy job searching takes, so make it easy for yourself and skip the formal application.

As we continuously review the applications, we reserve the right to remove the job posting as soon as we have found the right candidate.

In the recruitment process you can expect: screening, telephone interview, job interview and possibly a case.

Have questions?

If you have questions about the job or the recruitment process you can contact our recruiter, Johanne Rasmussen, on tel. 60 34 02 38 on weekdays between 09.00 and 14.00 or by emailing [email protected]

Apply today - It pays off!

Employee benefits

Discount scheme

Discount scheme with several providers of travel, shopping, culture, fitness etc.

Free fitness center at HQ

Free fitness center at HQ

Healthy canteen scheme

Healthy canteen scheme with minimum 30% organic - breakfast, lunch and easy dinner (take-away)

#teamlidl

Opportunity to participate in social activities such as morning yoga on the rooftop terrace, running club, family day and Friday bars

A sea of training and course opportunities

A sea of training and course opportunities

Employee discount

Lidl discount: Get 10% or 20% off your purchases in our stores on selected days.

Extra day off on anniversary

Time is one of our most valuable assets. As a thank you for your effort in #teamlidl you receive another extra annual day off each time you reach your 5-, 10- and 15-year anniversaries

Ready to apply for the job?

You do not need to attach a cover letter when applying for a job with us. Instead, we would like you to write a few sentences at the start of your CV about why you are applying for this exact job. To ensure an efficient and fair recruitment process, please omit a photo from your CV.

We are committed to an inclusive recruitment process.

At Lidl we have a clear vision of being the first choice as an employer and it is important to us to be an inspiring and attractive workplace for everyone. We value our employees’ diversity and promote a work environment where every individual feels welcome and respected. We see diversity as a strength and therefore encourage all interested to apply. #TogetherWeAreWorldClass.