Debt collection specialist

Would you like to make a difference at the Debt Collection Office in Aabenraa Municipality? Are you motivated by independent tasks where you have the opportunity to shape your own work? Do you thrive on collaborating with many different people, both internally and externally, and can you see yourself being involved in implementing new initiatives? Then we have an exciting job for you as a specialist.

The Debt Collection Office, which is part of the Finance Department, consists of 2.5 employees who share the tasks and roles among themselves. You can therefore help influence the content of the task distribution.

About the job

In the Debt Collection, tasks include, among other things, daily contact with citizens in connection with the sending of invoices, dunning notices and the creation of payment agreements. In addition, we have close cooperation with the Danish Debt Collection Agency and other external partners. We update files in the debtor system, process estates, as well as many other administrative tasks. We have already implemented several automations, including those supported by RPA.

As your primary task, you will be one of the driving forces in ensuring that the daily operations run smoothly. In addition, there will periodically be tasks to streamline workflows and development, including the professional content in our management information on arrears. The ambition is also that, in time, one of your tasks will be to implement system changes in the debt collection area in collaboration with external partners.

Your areas of responsibility/tasks will therefore include

• Interpretation and implementation of new legislation in collaboration with colleagues
• Diverse daily operational debt collection tasks
• Streamlining and optimization of the debt collection tasks internally and across the organization
• Development of the professional area with focus on quality, operations and development, including identifying and utilising additional opportunities for automation and possibly the use of robots
• Support of service areas with advisory
• Collaboration with internal and external partners

About you

In addition to professional insight into the debt collection area/case handling, it would be a plus if you

• have good communication skills that can create security in dialogue with citizens
• are able to interpret and implement new legislation
• have good IT skills
• have experience with or interest in developing the use of professional systems, automation including the use of robots

We expect that you personally

• are trustworthy
• are able to delegate and follow up on task execution
• have an analytical approach and display development-oriented and innovative behavior
• are proactive
• can manage and drive processes while maintaining your role in ensuring daily operations

We offer you

• an exciting job with responsibility and varied tasks
• a place in a strong professional community with room for sparring and idea development
• good opportunities for competency development – both in the job and relevant further education
• a workplace with room to breathe and room for humor

Colleagues say

"I think the department has good collaboration, good knowledge sharing and really good collegiality. There are many varied and meaningful tasks, a strong professional environment and colleagues who are always ready to help and brainstorm. I am allowed to plan my own tasks and come up with ideas for changes – you are heard"

"We are a unit with good collegial togetherness, where we solve the tasks together and at the same time take care of each other. We sit together with the accounts payable, with whom we have close collaboration. The culture is characterised by openness, honesty and focus on finding the best solutions for the municipality's citizens and businesses. We have good cooperation with colleagues across the organization. We do a lot to introduce our new colleagues to the tasks. and our leadership is very present, with an informal leadership style, where there is freedom with responsibility."

Salary and terms of employment

Salary and terms of employment according to the applicable collective agreement with HK or AC. The position is 37 hours per week and is desired to be filled as soon as possible or by 1 December 2026.

Further information

If you have questions about the position, you are welcome to contact: Office Manager Kim Frandsen at email [email protected] or debt collection employee Dorthe Jensen at tel. 73 76 71 88.

Application

Submit your application via the link no later than 22 October 2026.

We will conduct interviews on 28 October 2028.

The municipality's mission is that together we create The Good Life.

If you are a newcomer, we would like you to settle in quickly and well. Therefore we have a range of offers for you – and for those who may move with you.

Create job profile

Application deadline

22 October 2026

Start date

1 December 2026

Workplace

Finance Department

Employment terms

Full-time

Working hours

37

Contact

Office Manager Kim Frandsen; email [email protected]

Debt collection employee Dorthe Jensen; tel. 73 76 71 88