Dedicated and service-minded citizen advisor with good communication skills sought for an exciting position in Halsnæs Municipality's contact center

Citizen Service in Halsnæs Municipality seeks an engaged and service-minded citizen advisor with good communication skills for the municipality's contact center, where the primary task is to answer citizens' telephone and written inquiries. Outside telephone hours we also handle exciting administrative tasks from the municipality's other departments.

As a citizen advisor in the contact center, you will join a team of 5 skilled employees, where cooperation, development and flexibility are among the things that help ensure that fast and good service is prioritized highly. You are as a citizen advisor significantly contributing to ensuring good cooperation between Halsnæs Municipality and our citizens. Citizens' service is also continually developing, so your tasks may change over time.

About you

• You have good communication skills and preferably experience from a contact center or similar.
• You are service-minded and have a desire for a lot of citizen contact.
• You can juggle many balls at once and are good at keeping a cool head.
• You have a positive approach and a desire to contribute to a good atmosphere.
• You are municipal educated or have other relevant education or experience.

About us

• We are a workplace with a focus on collaboration and development.
• We are an organization where leaders and employees dare to take responsibility and try new paths.
• We are a group that quickly adapts to meet future challenges and new potentials.
• You will have engaged colleagues.
• We have good staff conditions such as a canteen, a gym and a well-functioning staff association.

The position is 32 hours per week and is expected to be filled on January 1, 2027 or as soon as possible thereafter. Organizationally you will be anchored in Citizen Service, which is a department in the Social, Employment and Citizen Service area. There are a total of 31 employees in Citizen Service. The citizen advisor reports to the head of the Citizen Service department.

Would you like to know more

Contact the head of department for Citizen Service Merete Hedegaard Normand, tel.: 29 63 00 31 or subject specialist Michelle Lundberg, tel.: 51 31 71 39.

Salary and employment terms

Salary and employment terms are set in accordance with the applicable collective agreement for administration and IT (HK collective agreement) and the Ny Løn principles. Additionally, qualification and function supplements can be agreed. The expected total salary is in the range of 26,189.26-29,829.69 DKK excluding pension, depending on experience and competencies

Application deadline

The deadline for applications is 19.11.2026 at 12.00. Interviews are expected to be held 24.11.2026.

Become part of Halsnæs – a good place to work and a good place to live

We are a modern and inclusive workplace with about 3,000 colleagues who every day strive to deliver welfare and high-quality service. Our values – integrity, opportunity and wholeness – are the foundation of everything we do.

At Halsnæs Municipality we work close to nature, sea and fjord – and with the capital within reach. Here you not only get an exciting job but also the opportunity to create a life with tranquility, community and active experiences. Many choose to settle here to get more space, closeness to nature and a strong local sense of community.

Would you like to know more about what it's like to work at Halsnæs Municipality? Visit our website or our LinkedIn profile.

Would you like to know more about living in Halsnæs? Visit Flyt til Halsnæs and see what the area can offer you and your family.