Financial caseworker for Benefits Service – Sick pay / job clarification

As one of our colleagues has pursued new challenges, we are looking for a new colleague. Would you therefore like to be part of a team where there is room to grow, room to laugh, and a strong professional community?

Are you interested in authority work, legislation and financial services, and do you thrive with combining professional quality with good citizen service? Then this may be the position for you.

Your main tasks

• Ensuring that citizens receive the correct service on time and with the correct professional justification, primarily on the following tasks:
• Financial case processing of sickness benefit cases in KSD for citizens and businesses
• Financial case processing of job-clarification cases in KY for citizens and businesses
• Ongoing case processing of tasks such as follow-up to ensure citizens receive the correct benefit, such as prior notice and sanctions
• Personal and telephone service to citizens and businesses.

The legislation in the area is complex, and a large part of the job therefore also involves daily guiding of citizens about possibilities and limitations from a holistic, social-pedagogical approach.

The position therefore balances between an authority and a service function, and we emphasize that citizens experience quality and high professional standard in their meetings with us.

Your competencies

• You can work systematically, you are curious, keep an overview and see cross-cutting connections
• You are professional and respectful in your contact with citizens
• You will take an active part in the ongoing development in the team and across the organization
• You have relevant education and preferably experience within the benefit area
• You have experience using municipal IT systems, especially KSD and KY
• You are proactive, outgoing, and initiativeminded – we would like you to ask curious questions
• You are a strong team player with good collaboration skills, who contribute in the team and in relations with our many partners
• You have a quick smile, even when daily life is busy and challenging situations arise.

What you get with us

You get freedom with responsibility, where you through an engaged effort have the opportunity to influence both your own and the area's development.

Your onboarding will be adjusted to your experience depending on your profile.

You will join a close collaboration with your colleagues, but also with the rest of the organization in cross-functional cooperation with a focus on coherent citizen journeys. We are together for the whole citizen's case.

In the team we have the opportunity for ongoing sparring with each other, across professional areas, and with the manager.

Who are we

Benefit service is part of the department Citizen and Safety, which is a central function and supports all our colleagues in the Center for Social and Labor Market.

We report directly to the team leader Michelle Jeppesen.

You will become part of a Sick Benefit Team with 2 dedicated colleagues. We place emphasis on a strong professional environment with daily sparring in a casual tone – it should be enjoyable to go to work, and therefore we also strive to continuously develop our task solving and working environment.

You will get an exciting and challenging full-time position with varied tasks.

Benefit service consists, besides the Sick Benefit Team, of a Benefit Team and a Pension Team.

Would you like to know more

If you want to hear more or have questions, you are welcome to contact subject coordinator Bettina Joensen at phone 5163 1519 or team leader Michelle Jeppesen at phone 3052 8375.

Read more about Ballerup Municipality as an employer at job.ballerup.dk .

Appointment process and salary

The start date is January 1, 2027.

We expect to hold recruitment interviews on November 20, 2026.

We conduct a criminal record check.

Application deadline: November 16, 2026.

We offer salary and employment conditions according to the collective agreement for Office and IT staff in municipalities. Employment takes place according to the principles of local pay formation and after agreement with the negotiating organization.

The salary range for the position is DKK 35,013.33 – 47,612.73 per month excluding pension for full-time employment (37 hours per week).

The final salary is set after negotiation between the employer and the trade organization that has the right to negotiate within the relevant collective agreement area. The salary depends among other things on your education, documented seniority and qualifications.

We see diversity as a strength. Therefore, we encourage everyone regardless of gender, age, disability, religion, sexual orientation or ethnic background to apply for a job with us.

Submit your application online. Click on “Apply” below and attach your application, CV and diploma.

We look forward to meeting you.