IT support trainee - become part of a strong Service Desk team in a vibrant educational environment

Would you like to be an IT support trainee in an educational world with a focus on delivering good service? If you are studying to become an IT supporter and are looking for an internship, EK might be the place for you.

About the job

As an IT support trainee you will be part of the Service Desk in EK IT. We provide support to about 900 employees and about 20,000 part-time and full-time students, and we help with, among other things, networks, AV equipment, Microsoft 365, printing, Windows and Mac.

You will have a varied workday at several of EK’s addresses. You will meet users via phone, email, web forms and in-person at our Front Desk. You will help translate technical solutions into clear and usable assistance, so that users receive the right service on time.

Your main tasks will be to

• receive, register and solve inquiries from employees and students
• advise users on, for example, Microsoft 365, Windows, Mac, networks, printing and AV equipment
• provide support for, among other things, graduations, exam monitors and IT introductions
• document solutions and share knowledge according to the KCS method (Knowledge-Centered Service) in the case management system TOPdesk
• collaborate with colleagues in EK IT and our operations supplier to create stable and user-friendly solutions.

Your team and your workplace

Service Desk is part of EK IT, which also includes IT project managers, technical owners and colleagues within GDPR and information security. EK IT has 32 permanent employees, including three flex jobs and three current trainees. You will therefore become part of a consolidated IT department with great knowledge and experience, where we work closely together, share solutions and learn from each other.

We sometimes have many inquiries, but we always help each other. There is room for both professional sparring and humor in everyday life, and we take pride in delivering consistent and high-quality service. The Service Desk is physically present at eight of EK’s addresses. As a trainee you will primarily work in Guldbergsgade in Nørrebro and in Nansensgade, but you should also expect tasks at EK’s other addresses.

Your background and competencies

You are in the process of or have completed the foundation course in IT support and are ready to begin your main course in a traineeship from 4 January 2027 or as soon as possible thereafter.

We also place emphasis on the following

• are welcoming and helpful and thrive in contact with many different people
• can communicate clearly in both Danish and English, because you will guide users with different needs and technical experience
• are curious about IT and want to learn new things through practical tasks and professional sparring
• can keep an overview when there are many inquiries, and contribute positively to teamwork
• are eager to document and share solutions so that both users and colleagues benefit from your knowledge.

Salary and terms of employment

Your salary, pension and other terms of employment follow the then-current collective agreement between the Ministry of Finance and Danish Metal.

Does this sound like your next job?

Submit your application, your CV and relevant exam papers via the Apply button no later than November 13, 2026. Interviews are held on an ongoing basis.

If you have questions about the apprenticeship, you are welcome to call Service Desk Manager Martin Lykke Rasmussen at 20 58 94 22.

At Erhvervsakademi København you get a workplace with colleagues who together offer a wide range of backgrounds, professional qualifications and personal competencies. We encourage all qualified applicants to apply.