Project Manager with a customer focus

Do you want to help create a more customer-oriented agency and translate customer insights into concrete results?

We are seeking an ambitious and relationship-building project manager who will drive and coordinate our cross-cutting effort Customer Focus . You will play a central role in strengthening the customer experience, reducing unnecessary inquiries and contributing to shorter case processing times through a better understanding of customers' needs.

The position is organizationally anchored in the Danish Transport Agency's Directorate Secretariat, where you will work closely with central and strategic decisions.

About the job

As a project manager in the Directorate Secretariat, your primary task is to create progress in the cross-cutting initiatives that support the agency's strategic work with customer involvement, customer contact and customer experience.

You will have a coordinating role across the organization and must ensure that good ideas and analyses are translated into concrete improvements for both customers and employees.

Your primary tasks will be to

• drive and coordinate cross-cutting initiatives within the customer focus task.
• create momentum in development and implementation activities across areas of expertise
• collect, analyze and translate customer insights into concrete improvement measures
• support the management with decision proposals, analyses and recommendations
• facilitate workshops, working groups and stakeholder processes
• ensure follow-up on effects and gains from implemented initiatives
• work closely with the Customer Center, IT, Projects and Development as well as other areas.

An important part of the job is to contribute to realizing the agency's common goal of fewer customer inquiries and shorter case processing times through better customer insight and more efficient processes.

About you

We imagine that you

• have a relevant academic education at master's level
• have experience with project management, process development or organizational development
• have strong analytical skills and can translate data and insights into action
• are skilled at building relationships and trust among different stakeholders
• communicate clearly and professionally both verbally and in writing
• work in a structured, independent and results-oriented manner.

It is an advantage if you have experience with customer-oriented development, service design, user involvement or similar areas, but it is not a requirement.

We offer

With us you get

• a newly created and strategically important position with great visibility in the organization
• opportunity to influence the development of the agency's work with customer focus
• a strong professional environment with engaged colleagues
• extensive cross-organization contact
• flexible working conditions and focus on balance between work life and private life
• good opportunities for professional and personal development.

Organizational placement

The position is located in the Directorate Secretariat and reports to the Functional Manager Lena Toft and the Office Chief Anne Bach Grønbæk. You will also work closely with the Office Chief for Market Access and Customers, relevant disciplines and the Projects and Development team.

Who is the Danish Transport Agency

The Danish Transport Agency is part of the Ministry of Transport and has its headquarters in Ribe. We are over 600 dedicated employees who every day work to create safe conditions for traffic on Danish roads. We are responsible for supervision and regulation of road transport—and we are also behind the driving tests across the country.

We stand strong on values such as community, drive, learning, and sense-making. We take responsibility for helping each other to be good and commit to the community. We know that together we create the best solutions. We value diversity

The Danish Transport Agency seeks a workforce composition that reflects the society around us. Therefore we encourage all qualified – regardless of background – to apply for the position.

Salary and employment terms

The position is a permanent full-time role. The position is to be filled on 1 January 2027 or as soon as possible.

The workplace is Ribe

Employment is under the Circular on the Agreement for academics in the state, AC agreement. There will also be opportunity for negotiation of allowances based on qualifications.

Salary placement is according to the Employee and Competence Agency's salary tariff as of 1 August 2026. For placement under the AC agreement, refer to page 31 and bottom of page 32, Salary Tariff as of 1 August 2026.

If you have questions about the position, you are welcome to send an SMS to the functional manager Lena Toft at tel. 41 87 55 07 - she will call you back as soon as possible.

Application

Send your application, CV and relevant attachments no later than 17 November 2026.

In connection with recruitment references will be collected by agreement with the candidates.

We expect to hold interviews Monday 23 November 2026.

Do you want to put the customer at the center?

Then we look forward to hearing from you. As the project manager for customer focus you will have the opportunity to make a noticeable difference for customers, employees and the organization as a whole.

Application deadline: 17 November 2026

Department: Sorsigvej 35 6760 Ribe

Location: Ribe