Technical Service Assistant for Dansk Retursystem

Do you take pride in delivering good customer service, and do you have a knack for technology? Then you may be our new colleague in the Technical Support team, where you also help make a difference for climate and environment in Denmark. About the job In Technical Support, which together with Market Service makes up the Market department, we have a particular focus on the stores that have technical equipment to handle their collection in the bottle room.

We provide high-quality telephone support if they have challenges with the equipment, and we handle inquiries from consumers who need help at our return stations. You will become part of an experienced and qualified team where everyone shares the task.

Your primary task will be to troubleshoot and assist with operational problems. You help the customer with fault finding over the phone and via remote diagnostics and support, start up the various systems in the stores, and liaise with external service technicians. You also ensure that the documentation is correct when we replace technical parts in the bottle rooms.

You will receive thorough training in our equipment and internal systems. We expect that you primarily are passionate about good customer service and secondly have a good technical understanding and interest. It is important that you have the interpersonal qualities that enable you to listen to people, share knowledge with others, and work toward a common goal. Our focus is the quality of the customer conversation.

About you We imagine that you are service-minded and solution-oriented and have experience with customer contact. You communicate well on the phone and in writing, are team-oriented and work in a structured way. You are flexible and adaptable to change and keep a positive mood, even in busy periods.

You are used to working with computers, can easily get into different programs and have a strong IT profile, as the work is carried out in many different programs. You want to learn about technology.

We can offer Working hours are varying, and the team works based on a rolling shift schedule. On weekdays shifts fall between 7:00 a.m. and 7:00 p.m., and on weekends and public holidays between 8:00 a.m. and 4:00 p.m. You should expect to have a weekend shift every 4th–5th weekend, and the public holidays are distributed evenly among everyone in the department. During periods when holidays are taken, it is expected that you are flexible, as shifts need to be covered.

Your workplace will be Høje-Taastrup. For shifts outside 7:00–16:00 we provide a home office workspace.

We have an informal tone and good humor, where we have fun together even when it is busy. You will encounter an inclusive workplace with good opportunities for professional and personal development, and where we emphasize acting responsibly and with respect for other people.

Application If the job sounds right for you, send us your CV and application by 18 October 2026. We will hold first interviews on 23 October 2026, and second interviews on 26 October 2026.

If you have questions about the position, you are welcome to contact Vibeke Anthon, Team Lead, Technical Support at email [email protected] .

We look forward to hearing from you!