Caseworker for SU allocation with focus on guidance and case handling

Would you like to process SU cases and help students advance in their educational journey? Do you thrive at translating rules into concrete answers and decisions? Then you might be the one we are looking for.

When students apply for SU, their case must be handled correctly and efficiently. This is where you come in.

As a caseworker in SU allocation, you handle cases and advise students and educational institutions about rules, administration and digital solutions.

Your tasks

You will have a daily routine that includes, among other things

• processing applications for SU and other cases according to current rules and practices
• advising students and staff at educational institutions by phone and email
• answering questions about rules, administration and the use of the systems that support the SU area
• documenting and recording inquiries and decisions
• contributing to cases being processed efficiently and with high quality
• participating in work to improve workflows and support consistent case processing.

Who are you?

You do not need to know SU rules in advance. The most important thing is that you already have experience helping citizens, making decisions or working with rule-based case processing.

We imagine that you

• work as a case handler, customer advisor or in another citizen-facing function
• have experience translating rules and processes into concrete answers and solutions
• are used to having dialogues with citizens by phone and in writing
• work systematically and ensure that quality and documentation are in place
• contribute to the community by sharing knowledge and sparring with colleagues
• are curious about a new subject area and motivated to learn something new

Who are we?

You will be part of the SU allocation section. Here we handle applications from pupils and students for SU for education in Denmark, provide written and telephone support to SU staff at educational institutions at all levels from primary schools to universities, and process different types of SU cases.

The SU administration is highly automated via IT-supported processes. In the section, our task is to help educational institutions understand and apply rules and IT systems so they can best support pupils' and students' progression through their education.

In the team we are six committed colleagues who actively participate in prioritizing and planning task solving and focus on continually improving and making our workflows more efficient.

How to apply

Send us your CV no later than Sunday 18 October. When you submit your CV via our system, you will have a short opportunity to describe your motivation for applying for the position.

At ATP we strive for a fair recruitment process, and therefore we ask you not to attach a photo to your CV or state your age when applying.

We hire based on competencies and potential and encourage everyone to apply – regardless of gender and gender identity, ethnicity, nationality, social and cultural background, religion or belief, sexual orientation, disability and age.

You can read more about the recruitment process here: https://www.atp.dk/rekrutteringsforloeb-i-atp

If you have questions about the position, you are welcome to contact Area Manager Betina Jensen at phone 41473176 or email [email protected].

For security reasons and to protect values and data infrastructure we request a criminal record, a copy of your passport and possibly an exam certificate. The criminal record must not raise concerns, and the documents are deleted immediately after assessment.

To advertisers and recruitment agencies: ATP declines unsolicited inquiries about advertising, candidates, products and services in connection with job postings and recruitment. We ask that this be respected and that our managers and employees are not contacted in this regard.

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Application deadline: Oct 18, 2026

Department: Kongens Vænge 8 3400 Hillerød

Location: Hillerød