Customer Experience & Value Manager (maternity cover)

Do you want to help shape the future of customer experiences at Energi Fyn? The energy sector is evolving faster than ever. New products, digital solutions and changing customer expectations create new opportunities to deliver stronger customer experiences and greater value for both customers and the business.

Therefore we are looking for a Customer Experience & Value Manager who can help us understand our customers even better and translate insights into concrete initiatives, experiences and solutions that make a noticeable difference.

You will play a central role in strengthening customer value, loyalty and experiences across both private and business customers. Based on data, customer insights and business understanding, you identify the biggest opportunities for improvement and translate them into concrete recommendations and initiatives in close collaboration with colleagues across the organization.

You follow the initiatives from idea to impact and ensure that the experiences are translated into learning and better decisions going forward.

Success in the role is about creating measurable improvements for both customers and the business by translating insights into action.

Be part of building an area with great significance for the business You will become part of Commercial Management and Products, a newly established core function responsible for strengthening Energi Fyn's commercial development, including stronger customer insights, better decision basis and more data-driven prioritization.

As part of an area under development, you will have the opportunity to influence working methods, processes and priorities within customer experiences, customer value and impact measurement.

You will have broad contact across the organization and will work closely with both management and the business to identify opportunities, build support and ensure that good ideas are translated into concrete results.

Your responsibilities You will among other things

• Map and improve customer journeys and key touchpoints across the customer portfolio
• Develop and establish a common method and governance for the work with developing customer experiences and customer value
• Identify opportunities to strengthen loyalty, retention and customer value across both B2C and B2B segments
• Prepare decision proposals and recommendations that translate insights into concrete actions
• Drive, qualify and implement initiatives within retention, loyalty and customer experiences
• Ensure impact measurement, follow-up and learning from completed initiatives
• Communicate insights and recommendations to management and other decision-makers
• Contribute to creating a stronger link between customer, product and business

Are you our new colleague? We expect you to have at least three years of experience with customer experiences, customer value, customer insights, CRM or commercial development.

You are motivated by understanding customers' needs and behavior and by creating improvements that make a real difference. You thrive in translating complex issues into simple and value-creating solutions and have the ability to create progress through collaboration and involvement of relevant stakeholders.

You take initiative, work structured and have a view to both the customers and the business goals.

At the same time you manage to build support for your recommendations through strong communication, professional credibility and a pragmatic approach to tasks.

We imagine that you

• Have experience in translating and implementing customer insights and data into concrete improvements and actions
• Have worked with development of customer experiences, customer journeys or customer value
• Understand the link between customer experience, loyalty, customer value and profitability
• Are strong at stakeholder management and cross-functional collaboration
• Work structured and analytical, but are motivated to achieve results through action

Be part of shaping the future commercial governance In Commercial Management and Products we bring together the work with commercial prioritization, product governance, customer experiences and value creation across Energi Fyn's customer and product portfolio.

Our ambition is to professionalize the commercial governance across Energi Fyn through stronger decision basis, clearer priorities and better alignment between customer, product and business.

We are curious, ambitious and professionally strong. We challenge existing approaches, actively use each other’s perspectives and believe that the best solutions arise from the interaction between people, data and business.

For us, insights only create value when they lead to action and results.

We offer

• A maternity cover with independent responsibility and opportunity to leave a clear professional imprint
• Opportunity to influence an area under development and help shape methods, processes and priorities
• Close collaboration with both management and the business as well as broad contact across the organization
• A role close to central commercial decisions with great potential to influence customer experiences, customer value and business development
• An industry in rapid development, where electrification, digitalization and the green transition continually create new opportunities and expectations among customers

Practical information

• Interviews will be held continuously, and the posting will be withdrawn when the right candidate is found
• A criminal background check must be presented prior to employment
• Expected start date 1 December 2026 with employment through November 2027

Want to join the team? Then send us your application and CV as soon as possible. We look forward to getting to know you