Do you want to work with the most acute calls in the healthcare system in the Capital Region of Denmark?

We are expanding and are seeking two health-professional visitators for 1-1-2 (AMK Dispatch Center)

Can you maintain an overview and make quick decisions in acute situations? As a health-professional visitator in the AMK Dispatch Center, you are the first health-professional contact when a citizen calls 1-1-2 – and the one who creates an overview from the very first moment.

About the AMK Dispatch Center

The AMK Dispatch Center is a central part of the Capital Region’s Emergency Medical Service and handles health-professional 1-1-2 calls in the region. Here, citizens with acute and potentially life-threatening conditions are triaged, and quick decisions are made about the right help.

Work is carried out in close collaboration between health-professional visitators, technical dispatchers and AMK doctors. Together you ensure that the pre-hospital response is initiated quickly and correctly – both in daily operations and during major incidents. The AMK Dispatch Center is a round-the-clock function with high complexity, where the pace can be high, and where professionalism, collaboration and overview are crucial.

About the position

As a health-professional visitator you are the first health-professional contact when a citizen calls 1-1-2. You have 1:1 contact with the citizen and must quickly form an overview of the situation.

The tasks are unpredictable and span a wide range – from advice and reassurance to situations where your assessment is decisive for life-saving treatment being initiated. Not all calls are about life or death, but all require your full attention, professionalism and empathy.

You assess, prioritize and guide in acute situations where seconds can be decisive, and where the citizen is often vulnerable or in crisis. You work in a structured way with clinical assessment and decision-making and are responsible for creating overview in situations that are often characterized by seriousness and uncertainty. Even though you are not physically present, you have the option to use video in contact with the citizen so you can follow the situation and guide more precisely.

You become part of a visitator group with about 40 health-professional visitators, a quality coordinator and two section heads. In daily operations you work closely in the shift, where sparring and peer support are a natural part of the job, and where you never face difficult judgments alone. There is always an opportunity to involve colleagues, the shift supervisor and an AMK doctor if needed.

We are looking for you who

• are a nurse, ambulance paramedic or paramedic with Danish authorization
• have solid clinical experience – preferably from the acute, intensive, anesthesia or prehospital field
• can communicate clearly and confidently with citizens who are vulnerable or in crisis
• enjoy responsibility and fast decisions
• maintain composure and overview regardless of pace
• possess resilience and the ability to handle complex and unpredictable tasks
• are eager for professional development and interdisciplinary collaboration

We offer you

• a role where your professional assessments and decisions have direct impact on the help the citizen receives – often in situations where time is decisive
• a thorough training period of 6–8 weeks with teaching and job-shadowing
• a strong professional environment with experienced colleagues and close collegial sparring
• a workplace with focus on well-being, including regular supervision 2–3 times annually
• opportunity for shifts of 8-12 hours depending on whether you work every other weekend or every third weekend
• employment of 30–37 hours per week

Application and process

The Capital Region prioritizes people. We welcome diversity and encourage all qualified applicants to apply, regardless of gender, age, ethnicity, religion, sexuality or disabilities.

The Capital Region’s Emergency Medical Service collaborates with CareMatch in the recruitment process. You are welcome to contact Carina Søndergaard, senior consultant at CareMatch, at 2857 7869 if you would like to hear more about the position. You also have the option – through CareMatch – to arrange an informal visit to the AMK Dispatch Center if you wish to hear more about the position and daily life before applying.

Section Head Christine Colding Holmsgaard can be reached at 2342 1215.

We hire continuously, and interviews are conducted as needed. The application deadline is Monday, December 16.

Expected start date is February 1, 2027 or by agreement.

Employment is in accordance with the collective agreement for non-management staff within the Health Cartel area and/or according to the collective agreement concerning salary and working conditions for ambulance-trained personnel. Salary is set according to the applicable collective agreement and local agreements in Emergency Medical Service. Pension according to the collective agreement.

If you are invited to an interview, please bring a valid criminal record certificate as part of our recruitment procedure.

The content of the delivered criminal record certificate must be compatible with the position. This will be based on a concrete, individual and objective assessment by the Hiring Manager.

About us

The Capital Region’s Emergency Medical Service coordinates the pre-hospital response in the region – both in everyday life and in larger, more complex incidents. We operate the ambulance service, the 1813 Emergency Number and the AMK Dispatch Center, where we handle 1-1-2 calls.

We are about 1,100 employees consisting of doctors, nurses, paramedics, ambulance personnel and administrative specialists.

The Emergency Medical Service is primarily housed at Telegrafvej 5 in Ballerup, where you will also have your workplace