Experienced customer service representative wanted

Are you strong in customer service, good at keeping an overview and thriving in a daily life where things move quickly? Then it might be you we are looking for!

As a customer service representative at Heras Denmark you will be an important part of the daily operations, helping to ensure a good customer experience and an efficient handling of both planned and urgent inquiries. You will have a versatile daily routine with customer contact, coordination and administrative tasks, where it is important that you can prioritise correctly and stay calm – even when there are many balls in the air.

You will become part of a service-oriented organization where collaboration, flexibility and good communication are essential. The position starts as a temporary position with the possibility of permanent employment, giving you the opportunity to become part of the company in the long term.

Your tasks will include

• Answering and handling customer inquiries primarily via phone and email
• Handling urgent issues and service inquiries
• Coordinating and prioritising tasks with a focus on speed and importance
• Creating, registering and following up on tasks in the Fieldservice system
• Working with administrative tasks and registrations in Navision
• Dialogue and collaboration with internal colleagues to ensure efficient task resolution
• Professional handling of dissatisfied customers and conflict situations

You will have a daily life where tasks can change quickly, and where it is important that you can think independently, take responsibility and find good solutions. You should thrive with a broad contact interface and have a desire to actively contribute so that both customers and colleagues experience good service.

You will become part of a small department of 4 employees, but generally with high seniority.

Qualifications and competences

We imagine that you have experience from a similar customer service function or another service-oriented organization where you have been used to handling several tasks at once. You do not need to know everything from day one, but it is important that you are quick to learn, structured and motivated to create good customer experiences.

We place particular emphasis on that you

• Have a minimum of 1.5 years of experience from a relevant position within customer service or service
• Have experience with Fieldservice and are familiar with working in the system
• Have knowledge of Navision and preferably experience using it in daily work
• Have a relevant education, e.g. within trade, office or service
• Communicate clearly and professionally in both written and spoken Danish
• Are good at prioritising tasks and keeping an overview in a busy day
• Are adaptable and can handle unforeseen situations
• Are good at conflict management and can meet customers with a professional and approachable attitude
• Thrive with both independent work and collaboration with colleagues
• Have a proactive approach and take responsibility for following up tasks through to completion

Practical information

Working hours: Monday–Friday 08:00–16:00

Location: Niels Bohrsvej 23, Stilling - 8660 Skanderborg

Employment: Temporary to hire arrangement with start as soon as possible, but with a view to subsequently permanent employment at Heras.

Benefits: Health insurance, fruit arrangement and Friday morning bread

Salary: By agreement and qualifications.

We process applicants on a rolling basis, so please send your application today.

Apply for the job

If the above has captured your interest, apply for the position by attaching an updated CV and a motivated application. You can also write a short text about yourself in the application text above. Temp-Team A/S handles this recruitment and all inquiries must go through Temp-Team.

Due to GDPR we do not accept CV and applications via email.

Temp-Team

Temp-Team A/S is a nationwide recruitment and staffing agency. We have nearly 50 years of experience in recruiting for permanent jobs and temporary solutions and cover a wide range of industries. We focus on high quality and close, personal contact with both candidates and clients.

We are part of JuhlerGroup – an international group.