IT service desk trainee for Køge Municipality

We are seeking an IT service desk apprentice with a strong interest in direct user support via telephone, face-to-face in our walk-in, and in writing via written inquiries. You should like and thrive with personal user contact. You will become part of a competent service desk team of 6-7 people, which has a very strong customer focus. We provide IT support to all employees in Køge Municipality. In a typical work week you will have 3 service desk telephone shifts and a 3-hour walk-in shift. We share knowledge and help each other as much as possible.

The service desk function is part of our IT Support team, which covers user administration, user support, on-site visits and school support. During your apprenticeship you will become acquainted with work in several of the areas.

The Service Desk's goal is to resolve as many faults and questions as possible at the first contact. The service desk uses TeamViewer and SCCM/Intune to be able to complete tasks and provide the best possible service.

Who are you?

• You are service-minded, approachable, positive and in good spirits
• You like working with people and service
• You are good at expressing yourself clearly in speech and in writing. You speak and write Danish above average.
• You are good at reading other people, meeting them on their terms and not taking their possible frustrations personally.
• You have completed the Grundforløb and are to begin the H1 main course.
• You have a driving license
• You have a technical flair

You can handle sitting in an open-plan office with the challenges it brings regarding noise and indoor climate.

We prefer mature apprentices who already have relevant work experience.

What do we offer? The overall IT and Digitalization department currently consists of about 45 employees who work with support, project management, digitalization, information security, network and server operation.

You will come into contact with several of these areas during your period of employment.

In connection with the work as a service desk apprentice, you will learn the practical side of the IT support education. You will gain knowledge about working with

• IT service in general
• Telephone advice and support
• Remote user support
• Installation of hardware and software
• Troubleshooting on several different types of PCs and mobile devices
• ITIL principles in practice
• Documentation, both internal and user-facing

We work according to ITIL principles throughout the IT organization. We support about 6000 users distributed across the administrative network and the schools' network. We use Office 365 and have around 300 IT applications. This means we receive many different types of inquiries in our service desk function and sometimes it moves very fast, with daily shifts and countless challenges. You will thus gain a very broad IT knowledge during your apprenticeship.

Application and contact You are welcome to contact team leader Hanne Eriksen at tel. +45 24462869 or at the email address [email protected] .

We only accept applications submitted online. Click on “Apply for the position” and attach your application and your CV. We only process applications in Danish. The application deadline is November 17 at 23:55

Learn more about Køge Municipality at www.koege.dk