Curious caseworker for complaints and dispensations

Application deadline 18 Oct. 23:59 CEST

Expected start 1 Dec.

• Administration Center Arts - Case Processing, AR Tåsingegade 3 8000 Aarhus C
• Full-time position ID: 170155

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Who are we?

Arts Studies is the faculty's study administration. Our core task is to create good study programs through planning, guidance, case processing, study regulations work and quality assurance.

We help turn academic and managerial decisions in the education sector into reality. Here you will meet colleagues of all ages with diverse backgrounds, perspectives and experiences. We value a sense of community with room for diversity. Both when we exchange weekend experiences in the coffee queue, and especially when we share professional knowledge and ideas with each other.

The vacancy is in the case processing team, a team characterized by strong professional expertise, curiosity and a clear culture of collaboration. We are 15 case officers, a team coordinator and a student assistant.

You will join an experienced team that is highly motivated to welcome a new colleague. We would like to hear from you, whether you are a recent graduate or have extensive experience with case processing.

Your upcoming tasks

The case processing team has a broad portfolio including appeals, dispensation applications, pre-approvals, merit, certificate issuance and requests for access to documents.

We need an extra pair of hands for exam appeals and legal appeals, and therefore seek an employee who primarily will work with this case area.

Your primary task will be processing appeals from students, but you should also expect to process applications for dispensation (e.g., special examination conditions or additional examination opportunities), pre-approvals, or to participate in working groups. Since no two appeals are the same, curiosity is a clear advantage.

The appeals area requires daily collaboration with your other colleagues in the appeals team. In addition you will also have close collaboration with the rest of the case processing team, Arts Studies and the study leaders.

You will receive thorough training in the legal, administrative and political aspects of processing the appeals, and your input to further develop the existing workflows will quickly come into play as we continuously develop our practice.

Is it you we are looking for?

We imagine that you

• Have a higher education degree or broad experience with case processing
• Can thrive with operations and case processing of especially appeals
• Have an efficient and structured approach to task solving
• Are proactive and professionally curious
• Have good communication and collaboration skills.

About the position

The position is full-time (37 hours), and we offer among other things professional development, flexible hours, good colleagues and challenging tasks that you can help shape and develop.

Workplace

The workplace is at Tåsingegade 3, Aarhus C.

This is a full-time position with start on 1 December 2026, or as agreed.

Additional information

Further information about the position can be obtained by contacting section head Morten Bruun Hansen, e-mail, 87163226.

Application deadline

The application must be received no later than 18 October 2026. Interviews are expected to be held on Wednesday 21 October 2026.

For the application, upload a cover letter, CV and academic certificates as mandatory documents. The application is submitted via Aarhus University's recruitment system, which can be accessed under the job posting on Aarhus University's website.

Faculty of Arts

Arts is one of five main areas at Aarhus University.

Faculty of Arts is one of the most important faculties in Northern Europe for research and higher education within the humanities, theology and pedagogy. Within this academic breadth the faculty houses about 700 researchers, 200 PhD students, 9,000 bachelor- and master’s students and 1,500 continuing education students. We believe that the best ideas arise from meeting different perspectives – and that research, teaching and innovation are developed best in dialogue with the surrounding society.

Arts consists of the Institute for Communication and Culture, the Institute for Culture and Society and Denmark's Institute for Pedagogy and Education. Each unit houses strong academic environments and forms the basis for interdisciplinary research and education.

The academic environments and programs at Arts participate in international collaborations and share the goal of contributing to the development of knowledge, welfare and culture in interaction with the surrounding society.

Read more at arts.au.dk

About Aarhus University

Aarhus University is an academically broad and research-intensive university with high quality in teaching and research, and a strong engagement in societal development nationally and globally. The university offers an inspiring education and research environment for 37,000 students and 8,700 staff with an annual turnover of DKK 8.3 billion.

Read more at www.au.dk

Salary and terms of employment

Salary and terms of employment follow the collective agreement for academics in the state. You are employed as (AC-fuldmægtig) at base pay grade 4-8 with allowances according to the protocol on certain terms of employment for scientific staff at universities.

Job content and qualification requirements are further described in the circular on terms of employment for scientific staff at universities.

Aarhus University will be an attractive and inspiring workplace for everyone and aims for a culture where each individual can unfold and develop. We see equality and diversity as a resource and therefore encourage all interested to apply.

About Arts

Faculty of Arts is one of Northern Europe’s most important faculties for research and higher education within humanities, theology and pedagogy. Within this breadth the faculty houses around 700 researchers, 200 PhD students, 9,000 bachelor- and master-students and 1,500 continuing education students. We believe that the best ideas arise from meeting different perspectives – and that research, teaching and innovation are developed best in dialogue with the surrounding society.

You can find more information here Faculty of Arts | Aarhus University

Applications are submitted via Aarhus University’s recruitment system, which can be accessed under the job posting on Aarhus University’s website.

Questions about the position ?

Morten Bruun Hansen Section head, Administration Center Arts - Case Processing, AR +4587163226 e-mail

Questions about the application and process ?

Administration Center Arts - HR, AR, Emdrup +4593508310 e-mail

Apply for the position Application deadline: Sunday 18 Oct. 2026 at 23:59 CEST