Citizen Service in Høje-Taastrup Municipality is seeking a new colleague for the Civil Registry

Would you like to contribute to ensuring high professionalism and quality in the Civil Registry – and become part of a strong community with engaged colleagues? Then there is now an opportunity to join the team.

In Høje-Taastrup Municipality we have strengthened the effort in the Civil Registry. We experience high in-migration and therefore focus on ensuring both correct residence registration, control and good citizen service when new residents settle in the municipality. You will become part of a strong work community with 22 dedicated colleagues, where we help each other, trust as a common starting point and safeguard a strong collegiality. You will have great freedom to drive your tasks and make independent decisions - and when tasks permit, there is the possibility of remote work.

In Citizens Service we generally service the municipality's citizens within among other things the civil registry, marriages, passports, driver's licenses, MitID, mail handling, digital self-service solutions and immediate clearing of telephone inquiries.

Your tasks will include, among other things

• Case processing in the Civil Registry and contribute to high professionalism and a good level of control.
• Civil registration according to the CPR Law.
• Control of residence cases.
• Preparation of party hearings and decisions.
• Writing journal notes.
• Responding to emails and phone calls.
• Servicing citizens who visit in Citizens Service, especially in the Civil Registry area.
• Good citizen dialogue where you can express yourself clearly in both writing and speech.
• Close collaboration with our control group and other key persons across the organization.

The position requires

• Relevant education within public administration: Professional Bachelor's in Public Administration, clerical education with specialization in public administration, municipal ombudsperson (kommunom).
• Knowledge of the Public Administration Act and the Access to Public Information Act.
• Municipal experience or experience from another relevant authority.
• You can guide citizens in both Danish and English.

We offer

• An workplace with an informal tone, high professional level and focus on good citizen service.
• Good opportunities for professional development and sparring with skilled colleagues.
• A thorough onboarding plan tailored to your experience.
• An open office environment in our new, award-winning town hall.
• A good canteen on the 8th floor with a corresponding rooftop terrace.

You thrive with professional challenges, cross-department collaboration and good citizen contact .

You may have a municipal background and experience with civil registry tasks, and you have an eye for detail and critical thinking. You have a flair for IT and digital solutions and adapt quickly to new tasks and systems.

Additionally, we would like you to

• Have knowledge of administrative case processing under the CPR law, including party hearings and written decisions.
• Approach your task solving with curiosity and critical thinking.
• Be good at communicating and expressing yourself clearly in writing and speech.
• Work systematically, have a good overview and an eye for cross-cutting contexts.
• Have good data discipline and experience in writing good journal notes.
• Take pride in delivering the best possible service.
• Be good at meeting citizens at eye level and handling conflicts.
• Be good at collaborating and contribute positively to the community.
• Be stable, responsible and eager to make a difference

Practical information

The job is 37 hours per week.

Appointment from February 1, 2027 with the possibility of earlier start.

Salary and employment terms are determined in accordance with the applicable collective agreement and the principles of Ny Løn. When employed, a criminal record certificate and references from previous employment are collected.

Application deadline is Wednesday November 11, 2026.

We will hold interviews Monday November 16 and possibly a second round Friday November 20, 2026.

If you are curious and want to hear more about the job , you are welcome to contact head of Citizens Service Malene Marbjerg at 21321735 (you can also send a text message, so Malene will call you back). You are also welcome to contact senior consultant Mehtap Inekci Kalkan at phone 43591757.