Payments Officer for the Benefits Office's Sick Pay Team, Randers

Are you interested in authority/agency work, legislation and financial benefits, and do you thrive in combining professional quality with good citizen service, then this may be the position for you.

One of our experienced and valued colleagues has chosen to retire. Therefore the Ydelseskontoret (Benefits Office) in Randers Municipality is seeking a new colleague for Team Sick Pay and Job Clarification.

Are you interested in authority/agency work, legislation and financial benefits, and do you thrive in combining professional quality with good citizen service, then this may be the position for you.

About the position

You will become part of the Ydelseskontoret, which is a central function in the Labour Market Department in Randers Municipality. Here we ensure that unemployment benefits are administered correctly and paid out on time. We are conscious of the responsibility that comes with managing citizens’ livelihood base, and we work with high professionalism, quality and respect in meeting the citizens.

You will join an experienced team consisting of seven dedicated employees. The team is characterized by a strong professional community, a high degree of sparring, and a culture where we help each other across tasks and support each other’s development. You will be part of a homogeneous team with a strong focus on collaboration, knowledge sharing and joint task solving.

The Ydelseskontoret consists of just over 40 employees spread across specialized teams that administer benefits under, among others, the Act on Active Social Policy and the Sick Pay Act. We have professional consultants who support the employees with legislation and practice, and we continuously work on developing our task solutions and the working environment.

Your primary tasks

You will, among other things, have responsibility for

• Case processing of benefits in connection with job clarification programs
• Processing applications for sickness benefits from citizens and employers
• Payment of sickness benefits
• Calculation and administration of reimbursement to citizens and employers
• Ongoing follow-up on ongoing payout cases
• Telephone guidance and advice to citizens and employers
• Handling tasks in KSD (Municipal Sick Pay System) and KY (Municipal Benefits System)

Ydelseskontoret primarily has telephone contact with the citizens, and we have telephone hours every weekday between 10:00 and 12:00.

We expect that you

• Have an interest in authority work in a public organization
• Work in a structured, systematic and quality-conscious way
• Have strong written communication skills
• Have a good numeracy and financial understanding
• Can maintain an overview in a busy day
• Meet citizens professionally, respectfully and service-oriented
• Can translate legislation and rules into concrete decisions and actions
• Thrive in a role where professionalism, quality and citizen contact go hand in hand
• Contribute actively to a positive and engaged work community

We particularly emphasize that you

• Have experience with case processing within sickness benefits and job clarification programs
• Have experience with authority tasks and administrative law rules
• Have good IT skills and preferably experience with KSD and KY
• Have knowledge of note obligation, party notification, decisions and appeal case handling
• Thrive in a role where professionalism, quality and citizen contact go hand in hand

We offer

• A strong professional environment with good opportunities for sparring and competence development
• A well-functioning and helpful team, where we lift together
• A workplace with high professionalism, humor and a good collegial community
• An exciting and diverse everyday life with great importance for citizens’ livelihood
• Good colleagues who value collaboration, integrity and a good working environment

Facts

• The position is intended to be filled on January 1, 2027
• Weekly working hours: 37 hours
• Salary in accordance with the applicable collective agreement

Do you have questions

about the position, you can contact Acting Department Head Stine Bylov at telephone 24 94 55 59.

All genders, ages, ethnic backgrounds, etc. are encouraged to apply.