Case Handler for the Unit Cemetery Administration and Crematoria in Copenhagen Municipality

Are you ready to be the hub between relatives, funeral directors and various professional groups who handle funerals, cremations and the green operations at Copenhagen Cemeteries? Do you value a varied everyday life where tasks change, the pace can be high, and where you work both independently and with many professional groups?

Then you may be our new colleague at the Cemetery Offices of Facilities in the Culture, Leisure and Civic Service Administration.

About the Unit Cemeteries and Crematoria

The Cemeteries and Crematoria Unit consists of 25 employees. We handle all administrative tasks at Copenhagen Municipality's five cemeteries: Assistens, Bispebjerg, Vestre, Sundby and Brønshøj Cemeteries. We are also responsible for the operation of two crematoria, where 6,500 cremations are performed annually. In addition, we conduct ceremonies in the cemetery chapels and are present at urn interments and burials. The Unit also handles the dissemination of the cemeteries’ history and the safeguarding of memory-worthy gravestones.

You, together with 10 other administrative employees at the cemetery offices, will become part of a working community where we help each other.

We are currently seeking a new colleague who will split the time between customer dialogue, daily administrative tasks and underlying financial tasks.

Among the tasks in the customer service segment is dialogue with relatives and funeral directors about, for example, the booking of graves, ceremonies and other services that the cemetery offers. You will actively participate in our administrative tasks, where we handle and register all the work that needs to be carried out at a cemetery and in a crematorium in connection with deaths and graves. The tasks range widely and require care and independence.

You will get to work in some of the city’s most beautiful surroundings. The primary workplace is Bispebjerg Cemetery, but there will also be days when you will work at Vestre Cemetery.

Responsibilities include

• telephone and in-person service to funeral directors and relatives who have lost a family member or a close friend
• updating and registering in the cemetery system the deceased and graves
• management of/participation in projects related to the development of Copenhagen Cemeteries

As an employee in our unit you will be part of a team that greatly influences the planning and management of tasks and projects. It also means that there is an opportunity to tailor tasks to your competences and interests.

There are many entry paths into the job, but you must have competencies equivalent to a relevant office administration education at minimum.

You will join a fast-paced environment with daily deadlines, which we help each other to meet.

It is advantageous if you have knowledge of the cemetery area, but this is not a requirement.

There is the possibility of occasional homeworking days by arrangement.

We are looking for a colleague who has

• the ability to show empathy towards relatives in grief while maintaining a professional approach to the task and relationship
• excellent collaboration skills and an open attitude to those around you
• an overview and the ability to stay calm, even in pressured situations
• good knowledge of IT and a flair for digital workflows

It would be advantageous if you have experience with extracting data in Excel sheets and statistics.

Employment terms

Working hours are 37 hours per week, and we have flexitime.

Salary and terms of employment according to the applicable collective agreement and within the framework of local pay formation.

Commencement on 1 January 2027 or after further agreement.

Are you interested?

If you have questions about the position, you are welcome to contact Team Leader Neel Lindahl Andersen at 24 89 57 11.

Apply via the link no later than Sunday, 22 November 2026

We expect to conduct interviews in week 48.

About the Culture, Leisure and Civic Service Administration

In the Culture, Leisure and Civic Service Administration, we work every day to create good conditions for culture and leisure life in the city, and to provide Copenhageners as well as city guests with professional and approachable service. From libraries, cultural centers and museums to sports facilities, citizen service and the city’s green spaces – we create frameworks for communities where Copenhageners can meet and express themselves. Our common goal is to make Copenhagen a good place to live, meet and engage.