Customer Success Specialist – E-commerce & Tech

Do you have a knack for tech, a strong service mindset, and a desire to nerd out on e-commerce and SaaS?

We are looking for a Customer Success Specialist who can help companies across Scandinavia succeed with Shipmondo.

You don't need to be an expert from day one. But technology should come naturally to you. You are the type who is curious about new digital tools, quickly learns new systems, and enjoys exploring how things fit together – and why they sometimes don’t.

With us, you will become part of a tech company where we continually develop both our product and the way we work. AI, automation and new digital tools are a natural part of our everyday life, and we expect you to want to explore and use the possibilities together with us.

Your profile

You may be a recent graduate or have a little experience from a digital, technical or customer-facing role. The most important for us is not the number of years on the CV, but that you have tech flair and the desire to learn.

We imagine that you

• Have a relevant digital or technical educational background and some practical experience from a student job, internship or your first job.
• Are quick to grasp new systems and digital tools and are the type who like to explore the possibilities yourself when you encounter something new.
• Have worked with digital systems and may know about e.g. CMS, webshops, CRM or ERP.
• Use AI as a natural working tool for e.g. research, problem solving and efficiency. You are curious about how AI and automation can make both your own and the customers’ workflows smarter.
• Are technically curious and motivated by understanding how systems and workflows fit together – and figure out why something doesn’t work.
• Are structured, detail-oriented and follow your tasks through to the end.
• Thrive in dialogue with customers and can explain digital solutions at eye level.

If you already have experience with e-commerce, webshops, shipping or logistics, that's a plus – but not a requirement.

Your role and core tasks

As part of our Customer Success Team, you will proactively ensure that customers get the most out of Shipmondo.

You will, among other things, be responsible for

• Onboarding new customers and ensuring they get off to a good start.
• Advising and guiding both new and existing customers on how they can optimize their workflows.
• Providing support with setting up integrations, Delivery Checkouts, printers and other equipment.
• Identifying development opportunities in the customer's setup and assessing when specialized expertise should be involved. For more complex customer solutions you will act as the coordinator through the process.
• Ensuring continuous follow-up and identifying opportunities for upselling when it creates value for the customer’s business.
• Contributing input to product development based on customers’ feedback, needs and workflows.

You do not need to be able to solve all technical problems by yourself. But we expect you to be keen to explore them: ask the right questions, test yourself, use the tools you have at your disposal and know when a specialist should be involved.

We ensure you get off to a good start

We don’t expect you to know everything from day one.

You will receive structured onboarding and a mentor who helps you learn Shipmondo, our customers and the e-commerce world.

With us you will have the opportunity to build on your digital foundation and develop specialist knowledge within SaaS, e-commerce and integrations.

We work closely together, share knowledge and challenge each other professionally – while prioritizing a good and informal working environment at our office in Odense C.

Shipmondo is a growth company, and that creates good opportunities for both professional and personal development. As we grow, new tasks and areas of responsibility arise where you can help shape both your own role and our shared direction.

Ready to become part of Shipmondo?

You don’t need to be able to check every box.

If you have flair for tech, a strong service mindset and a desire to learn and develop yourself, we would love to hear from you.

Send a motivated application today – we look forward to hearing from you! 🤩

We continuously invite candidates for interviews.

Apply via our career portal https://karriere.shipmondo.com/jobs/6276101-customer-success-specialist-med-tech-flair