IT supporter for Denmark's largest utility company

Are you motivated by handling IT tasks for the benefit of our around 1600 colleagues?

In HOFOR we share a common vision – we want to create sustainable cities based on climate- and environmentally friendly supply solutions. Everything we do contributes to this ambition every day. Collaboration is one of the cornerstones of HOFOR, and that applies to collaboration across municipalities, with the industry, our customers and 1600 colleagues.

IT Supporter for IT Service

As our new IT supporter you will be part of IT Service, which functions as the Single Point of Contact for the entire organization. The team is supported by a duty roster that covers telephone support, in-person assistance at the service desk, case resolution, preparation of equipment and on-site visits.

At IT Service our primary task is to provide good customer service, including support for our colleagues who work on PCs with Windows OS.

Your tasks will include

• Be helpful in our Service Desk with various IT tasks when colleagues need support
• Problem solving and fault correction at the OS and limited application level
• Ensure a good tone and keep colleagues updated on their cases via our case resolution system
• Preparation, setup and delivery of IT equipment
• Asset management of user-facing IT equipment
• User management in Active Directory and EntraID
• On-site support to HOFOR’s locations, where all of the above tasks are also performed

Experience with IT support and focus on good service

You are an experienced IT supporter and have worked in backoffice with 2nd line tasks, but also thrive with customer contact and 1st line support. You have experience within ITIL, support processes and ITSM tools. In addition you should:

• Be used to using Helpdesk systems and documenting your tasks, including preparing knowledge articles and user guides (you may have experience from a knowledge manager position)
• Be curious, able to understand complex issues and have an interest in learning new things
• Have worked several years with Microsoft Cloud Services, ITSM and ITIL processes, Intune, Windows 11, Office 365, Teams and Active Directory
• Have experience with ServiceNow, MTR and AV equipment
• Communicate fluently in Danish both in writing and speech, as the corporate language is Danish
• Possess a valid driver's license for passenger cars, category B

Your new skilled colleagues are ready to welcome you

You will become part of the IT Service section where you will work closely with 14 skilled colleagues daily. In addition you will also be part of Digitalization, which is a larger area with 190 employees, who together set the direction for how the entire organization works with digitization. We have fun together both at work and after work hours. In addition we have a good mentoring program so you settle well into your new role.

At HOFOR we value our employees’ well-being highly and therefore offer flexible terms. You can read more about our employee benefits here.

How you will become our colleague

If you are ready for new opportunities, we look forward to hearing from you no later than 13 November 2026. We want to make it easy for you to apply, so you do not need to write an application, but simply send your CV, where you set out some words on your motivation for applying for the position

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You can find inspiration to write a motivated CV here.

We will hold first interview on 19 November and second interview on 26 November. If you have questions about the job, you are welcome to contact section head Henrik Bo Elmark at email [email protected].

This position requires security clearance to “Confidential”, as well as you must be able to maintain security clearance throughout your employment.

Apply for the position by clicking on ”Søg stillingen”.

Application deadline: 13 November 2026

Location: Head Office, Ørestads Boulevard 35, 2300 Copenhagen