Customer support with IT flair sought for Zakobo

Are you service-minded, good with IT and the type who loves helping others? Then it might be you we are looking for!

At Zakobo we are looking for a new colleague to our support team. We are looking for you who easily gets to grips with IT systems, communicates well with people and thrives on finding solutions.

You don’t need to be an IT expert. The most important is that you are curious, quick to learn, responsible and eager to give our customers a really good experience.

Who is Zakobo?

Zakobo is a Danish software company in growth, that has been named a Børsen Gazelle several times. We develop one of Denmark’s leading administration systems for clubs, associations and sports federations.

Our platform helps hundreds of Danish associations with everything from membership administration, fee collection and accounting to websites, activities and communication.

We place great emphasis on personal and competent customer service, and therefore you will become an important part of our team.

What will you be working with?

Your primary task will be to help our existing customers with questions and challenges in Zakobo’s system.

Your duties include, among other things

• Written customer support: Answer customer inquiries through our support system Zendesk, investigate issues and find solutions.
• Telephone support: Help and guide customers over the phone, especially during busy periods, or when your colleagues are busy.
• Training and guidance: Hold online videoconferences with screen sharing, where you help customers understand and utilise the system’s features.
• Collaboration with the developers: Relay customer needs, wishes and ideas so we can continuously improve our system.
• Other tasks: Assist with customer information, new features and various administrative tasks.

You will have a varied workday with lots of customer contact and the opportunity to influence our solutions.

Who are you?

We place particular emphasis on that you

• Are service-minded, approachable and patient and enjoy helping others.
• Have good IT understanding and easily learn new programs and digital solutions.
• Communicate clearly and understandably , both in writing and orally.
• Work independently, in a structured and responsible manner.
• Are curious, solution-oriented and contribute positively to collaboration with your colleagues.

It is an advantage if you have experience with customer service or support, knowledge of accounting, a bit of technical understanding of websites and DNS or experience from working in a club or association. However, it is not a requirement. We provide thorough training in all the necessary.

What do we offer?

At Zakobo you become part of a healthy and solid IT company in growth, where we prioritise both professional development, job satisfaction and the social community.

We offer, among other things

• An informal and pleasant working environment , where there is room to breathe, and everyone can contribute with ideas, improvements and new initiatives.
• Good colleagues and a strong social community , where we annually arrange several different events to have fun together and get to know each other better.
• A workplace with room for cozy breaks , where you can play a game of pool, chat with colleagues in the lounge and enjoy free soft drinks, coffee and tea.
• An exciting and varied workday , where you get responsibility, influence and the opportunity to make a real difference for our customers.
• Good development and career opportunities in a company that continues to grow and develop.

Does this sound like something for you?

We would love to hear from you!

Send us your application and your CV, where you tell a little about yourself and why you would like to become part of Zakobo.