Customer Service Supporter - Simply.com

Become part of a team that is passionate about excellent customer service

At Simply.com we are looking for a new colleague for our customer service team. We are seeking a person who wants to help others, is eager to nerd out about digital solutions and thrives on dialogue, collaboration and responsibility.

You will become part of a team that every day helps our approximately 150,000 customers with web hosting, emails, domains and websites. Many of the inquiries are technical, and therefore we want you to have hands-on experience in at least one of the following areas:

• WordPress plugins and themes: install, customize and troubleshoot.
• Linux hosting: understanding of e.g. .htaccess, SSH, FTP, etc.
• Windows hosting: use of IIS Manager, WebDeploy, Visual Studio, etc.
• PHP coding (at hobby level): understanding of debugging and small-scale development.
• CMS platforms: PHP-based (Drupal, Joomla, TYPO3) or ASP/.NET-based systems.
• MySQL: handling and troubleshooting databases, import/export, etc.
• DNS records: web and mail records (e.g. DMARC, DKIM, SPF).

Beyond the technical tasks you also help explain complex topics in simple terms, reassure customers and guide them through their digital challenges. Both parts are equally important to us.

Your everyday life with us

As a customer service employee at Simply.com you will, among other things

• Assist customers via phone and written inquiries.
• Guide customers in, for example, WordPress, email setup and web hosting.
• Follow up on cases and ensure that the customer feels well helped all the way through.
• Handle follow-up calls and smaller ad hoc tasks.
• Contribute to keeping information and guides on our website up-to-date and easy to understand.
• Help colleagues with technical questions. We work closely together and share knowledge.

You will receive a thorough introduction to both systems and tasks and become part of a team where there is room to ask questions and learn at your own pace. The training takes place at our office in Skanderborg.

Who are you?

We are not overly concerned about your educational background or job title. The most important thing for us is your mindset and motivation.

Perhaps you have experience from customer service or an agency, perhaps you are the one who helps everyone in the family with IT problems, or perhaps you have helped the club set up gaming computers for a LAN party.

We imagine that you score well on most of these points

• Strong problem solver: you can trace faults and convey solutions in an easy-to-understand language.
• Customer service oriented: you thrive on helping people, even when the technology is complex.
• Good overview of internet technologies: you have experience with web servers, mail setup and domain management.
• You can speak and write Danish and English.
• Independent, but team-oriented: you take responsibility for your cases, but also help colleagues with knowledge sharing.
• You are curious, responsible and eager to make a difference for customers.

We do not expect you to know everything from day one. We place great emphasis on training, collaboration and the desire to learn.

Why Simply.com ?

Simply.com is part of team.blue , an international tech company with a flat structure, short decision paths and a focus on community. In Denmark we are about 200 colleagues, and although we are growing, we have maintained an informal and helpful culture.

We take customer service seriously, and we do it together. Simply.com has a Trustpilot score of 4.6 out of 5 based on nearly 10,000 reviews. The high satisfaction is a result of employees who listen, take responsibility and help each other give customers a good experience, every time.

With us you also get

• Good work-life balance.
• A really nice staff restaurant with breakfast, lunch and coffee of exceptional quality.
• Social events and staff trips, also in smaller teams.
• Employee benefits such as fitness, hairdresser and massage/physiotherapy.
• A workplace where there is room for diversity and ideas.

Practical information

• Working hours: Weekdays between 8:00 and 16:00
• Workplace: Højvangen 4, Skanderborg
• Start date: As soon as possible

Interested?

If you have questions about the position, you are welcome to contact team lead Tim Holmvard at [email protected] .

We evaluate and interview on an ongoing basis, so please send your application as soon as possible.