Online banking - Do you want to help lead and develop a team that creates excellent customer experiences?

Do you want to help lead and develop a team that creates excellent customer experiences in an international financial company where performance, quality and development go hand in hand?

Do you thrive in a role where you combine leadership, sales and collections with close cross-department collaboration? Then this position could be the next step in your career.

The company is a private, international lending institution with headquarters in Malta, which operates under and complies with the EU's banking regulatory framework and is licensed by the Maltese financial supervisory authority (MFSA). The company offers products in both cards/stored values and microloans across several European markets. The headquarters is located in a place with more than 300 sunny days per year, and here around 250 employees across 16 nationalities work in departments such as Finance, Debt Management, Operations, HR, Sales, IT and Payments.

As a Team Leader you will be part of a growing lending market, where you will be responsible for leading the Danish Sales & Collections team of under 10 agents. You will be an important part of a multinational environment where you can develop your leadership skills and experience all that Malta has to offer.

What does a Team Leader for Sales & Collections do?

In this role you will be responsible for leading, coaching and developing your team with a focus on performance, quality and customer experience. You drive sales results, customer onboarding and document verification in accordance with the company’s policies, and you own central KPIs such as conversion rates, delinquency rates and collections results.

You monitor daily activities, targets and deadlines across both sales and collections, and you work closely with other departments to ensure transparent and efficient processes, while ensuring compliance with the company’s ethical guidelines and compliance standards.

Contribute to the team and its development

As a Team Leader you will have the opportunity to support the development of collections strategies and ensure a fair and customer-oriented approach in everything the team does. You will be part of a culture that focuses on growth, collaboration and continuous process improvement – and where your leadership experience can make a real difference.

Your responsibilities

• Lead, coach and develop the Danish Sales & Collections team with a focus on performance, quality and customer experience
• Drive sales results, customer onboarding and document verification in accordance with the company’s policies and procedures
• Own central KPIs for sales and collections, including conversion rates, delinquency rates, contact quality and collections results
• Support development and execution of collections strategies with a focus on fair and customer-oriented handling
• Monitor daily activities, targets and deadlines across sales and collections, and take action when results need to improve
• Collaborate closely with other departments to ensure transparent and effective teamwork
• Ensure compliance with the company’s ethical guidelines, compliance standards and related policies

Your qualifications

• Previous leadership experience, preferably in sales, collections, customer service, financial services or a performance-driven environment
• Fluent English; Danish skills are a clear advantage but not a requirement
• Ability to motivate, coach and lead a small team across sales and collections
• Commercial approach with understanding of KPIs, targets and performance tracking
• Customer-oriented approach with confidence to professionally handle sensitive customer situations
• Good computer skills, including Microsoft Office; experience with customer databases is a plus
• Detail-oriented, proactive and with high work standards
• Willingness to learn, improve processes and grow together with the Danish market

Salary and benefits

• Annual salary of 35-40,000 Euro / gross plus 10% bonus
• Close cross-functional collaboration without rigid boundaries – there are many opportunities both within and outside your current role
• Good coffee and weekly Friday beers
• Strong focus on growth, development and celebration of successes
• An inclusive, multicultural and diverse working environment with many nationalities represented
• Work from the headquarters in Malta, where around 250 employees from 16 nationalities are based

What do you get out of going?

Going to Malta to work with customer support can be a fantastic career opportunity with both professional and lifestyle benefits. Here are some of the most important reasons to consider it:

Career benefits

• International opportunities – Malta is a global hub for the finance, tech and iGaming industries, providing access to a wide network of companies and career opportunities
• Leadership experience in a growing market – a key part of the financial world where experience can open doors to future roles in finance, compliance and customer service
• Development of valuable skills – you build competencies in coaching, performance management and problem-solving, which are in demand in the job market
• Opportunity for career growth – there is a focus on internal development so you can advance in your role

Life in Malta

• Mediterranean lifestyle – Malta offers a relaxed lifestyle with beautiful beaches, historic towns and a lively expat community.
• English as working language – English is one of the official languages in Malta, making it easy to integrate socially and professionally.
• Low crime and good safety – Malta has one of the lowest crime rates in Europe, making it a safe place to live.
• Cost of living – The cost of living is generally lower than in many other European countries, especially for housing and groceries.

Tax in Malta

• Attractive tax conditions – Malta has a favorable tax policy for expats, where income tax can be as low as 15% for certain professional groups.
• No property tax – There is no annual property tax, which can be a benefit for those looking to invest in housing.
• Low corporate tax – If you later want to start your own business, Malta has one of the most competitive tax regimes in the EU.

Climate in Malta

• Sunny year-round – Malta has over 300 sunny days a year, making it one of the sunniest places in Europe.
• Mild winters – Even in January the temperature rarely falls below 10°C, meaning you can enjoy outdoor life year-round.
• Hot summers – Summers can be hot with temperatures up to 35°C, but the refreshing sea breeze makes it comfortable.

Working in Malta not only provides an exciting career path but also a fantastic lifestyle in a sunny and dynamic environment. Does this sound like something for you?

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