Coordinator for SIF Energi in Søborg

Can you create an overview, get agreements to come together and ensure that customers are well followed through to completion?

SIF Energi operates nationwide with energy solutions for private customers who want to make greener choices in their homes – including charging solutions, batteries, heat pumps and solar cells. We handle installation and service and collaborate closely with, among others, Clever, Andel Energi and Watts.

SIF Energi is part of SIF Gruppen, a owner-managed company with strong roots in the electrical and installation industry. We combine technical expertise with a focus on good service and proper collaboration. With us, coordinators, service managers and installers work closely together to ensure tasks are solved and customers have a good process from first contact to finished installation.

We are looking for an additional full-time coordinator for our tasks including, among others, charging solutions and heat pumps . You will become part of a small team where we work closely together, help each other and have daily dialogue with service managers and installers.

We want to strengthen the foundation of our daily operations. Therefore we are looking for a colleague who takes responsibility for tasks, follows up and contributes to good collaboration and a positive customer experience.

Your role

You will be the link between customers, installers, service managers and partners. Together with your colleagues you ensure progress from the first inquiry to the completed task.

You keep an eye on open cases, follow up on what is missing, and ensure that customers know what the next step is. When a booking changes, or an installer lacks information, you contact the right people and help find a solution.

You will take responsibility for your own tasks and at the same time be an important part of the shared task-solving with the team’s other coordinators, student workers and team leader.

Your tasks

• Create and quality-check cases in our systems and portals.
• Take responsibility for your own cases and ensure that they are followed through to the end – even when challenges arise.
• Plan and book project arrangements, installations, service visits and warranty/claims tasks for private individuals and businesses.
• Coordinate tasks and capacity in close dialogue with service managers and installers.
• Follow up on open cases and ensure that they progress and are completed.
• Handle changes, rebookings and practical challenges along the way.
• Answer customer inquiries by phone and email and participate in the team's shared telephone coverage.
• Ensure clear status updates and correct documentation.
• Contribute to better workflows and a shared overview within the team.

We continuously develop our workflows, including with automation and AI. You do not need to have experience with it, but you should be keen to learn new tools and systems and contribute with ideas from everyday work.

Who are you?

You thrive on having contact with many people and can create structure in a day where plans sometimes change. You take responsibility, ask when you lack knowledge, and follow up when something is about to stall.

We imagine that you

• Have experience with coordination, administration, planning or customer service.
• Work in a structured way and follow tasks through to the end.
• Communicate clearly, politely and professionally.
• Can stay calm and prioritise when several tasks require your attention.
• Thrive in a small team where we share knowledge and help each other.
• Are comfortable working and navigating several systems simultaneously.
• Take initiative and contribute to the team’s overall tasks being completed.

Experience from the installation, construction or energy sector is an advantage but not a requirement. You don’t need to know all our systems from day one. We provide training and sparring.

What do you get with us?

You will get a full-time position with responsibility for the daily coordination and close collaboration with your colleagues. You will have independent responsibility for your own cases, close sparring with the team and the opportunity to influence our working methods with your experiences and ideas. Working hours are Monday to Friday 08:00–16:00 with physical presence at our office in Søborg.

Does that sound like you?

Then we would like to hear from you. Send your motivated application and your CV to [email protected] with the subject “Coordinator SIF Energi - att: SBD” .

Tell us a little about yourself, your experience and why you want to become part of our team. We especially want to hear how you work with coordination, customer contact and follow-up in daily work.

If you have questions about the position, you are welcome to contact the team leader Sandra Bjerregaard at [email protected] .

We look forward to reading your application.