Customer service representative with a knack for structure and good customer experiences, sought near Esbjerg.

We are seeking a dedicated customer service representative for an international company in Esbjerg. You will become part of a team where customer service, coordination and administration are central elements in daily life. You will have broad contact with people and will be an important part of ensuring a professional and positive experience for both customers and visitors.

Your work day will be characterized by various administrative and customer-facing tasks. You will, among other things, handle telephone and written inquiries, coordinate bookings, assist visitors and course participants, and ensure that the administrative processes run effectively. In addition, you will gain exposure to lighter financial-related tasks, including invoice preparation and cash reconciliation.

We envision that you have experience from customer service, reception, administration or a similar function. You thrive in a busy and versatile day-to-day, where you must be able to work independently as well as collaborate with colleagues across departments. It is important that you are service-minded, structured and eager to learn new systems and workflows.

If you are interested in the position please contact JobTeams consultant, Marc A. Elsted, by email [email protected] labeled MAE-REK-U45.

Responsibilities

• Telephone and written customer service in Danish and English.
• Receiving and handling customer inquiries.
• Booking and registration of customer and course bookings.
• Sending booking confirmations and relevant information.
• Reception and assistance to visitors and course participants.
• Covering the reception and handling daily inquiries.
• Creation and maintenance of course calendars in the booking system.
• Administration of hotel bookings and room keys.
• Information and guidance about the company’s course offerings.
• Issuing and administration of course certificates.
• Selling merchandise and cash counting.
• Preparation of invoices and lighter administrative financial tasks.
• Diverse administrative and coordinating ad hoc tasks.

Qualifications

• You have experience with customer service, administration or reception work.
• You have experience with telephone and written customer contact.
• You are used to working with administrative IT systems.
• You have good IT skills and learn new programs quickly.
• You master Danish and English at a high level in both written and spoken form.
• Experience with booking, order processing or coordination is an advantage.
• Experience with invoicing or lighter financial tasks is an advantage.
• You have a good understanding of administrative workflows and customer service.

Your educational background is not decisive. We place greater weight on your experience, motivation and ability to create good customer experiences.

Personal qualities

• You are approachable, service-minded and good at communicating.
• You thrive in a busy workday and many different tasks.
• You work in a structured way and have an eye for detail.
• You maintain an overview even when there are many inquiries.
• You are flexible and adaptable to today's tasks.
• You take responsibility and work independently.
• You are team-oriented and happy to help your colleagues.
• You are solution-oriented and meet customers with a positive attitude.

Special considerations

❓ Why is the job anonymous?

We recruit as an external partner and therefore keep the company anonymous in the initial phase.

That means

• You are anonymous until you yourself say yes.
• You will receive full information when there is mutual interest.
• A safe and confidential process.