IT support trainee - become part of a strong Service Desk team in a vibrant educational world

Would you like to be an IT support trainee in an educational world where there is a focus on delivering good service? If you are studying to become an IT support technician and are seeking an internship, EK might be the place for you.

About the job

As an IT support trainee you will be part of the Service Desk in EK IT. We provide support to about 900 employees and about 20,000 part-time and full-time students, and we help with, among other things, network, AV equipment, Microsoft 365, printing, Windows and Mac.

You will have a varied workday at several of EK’s addresses. You meet users by phone, email, web forms and in person at our Front Desk. You help translate technical solutions into clear and usable assistance, so users receive the right service on time.

Your main tasks will be

• receive, register and resolve inquiries from staff and students
• guide users on, for example, Microsoft 365, Windows, Mac, network, printing and AV equipment
• provide support at, for example, graduations, exam duties and IT introductions
• document solutions and share knowledge following the KCS method (Knowledge-Centered Service) in the ticketing system TOPdesk
• collaborate with colleagues in EK IT and our operations supplier to create stable and user-friendly solutions.

Your team and your workplace

Service Desk is a part of EK IT, which also consists of IT project managers, technical leads and colleagues within GDPR and information security. EK IT has 32 permanent employees, including three flex workers and three current trainees. You will therefore be part of a unified IT department with great knowledge and experience, where we work closely together, share solutions and learn from each other.

We sometimes have many inquiries, but we always lend a helping hand to each other. There is room for professional sparring and humor in everyday life, and we take pride in delivering consistent and high service. The Service Desk is physically located at eight of EK’s addresses. As a trainee you will primarily work in Guldbergsgade in Nørrebro and in Nansensgade, but you should also expect tasks at EK’s other addresses.

Your background and competencies

You are currently undertaking or have completed the introductory course in the IT support education and are ready to begin your main course in an apprenticeship from January 4, 2027 or as soon as possible after.

In addition, we emphasize that you

• are approachable and helpful and enjoy contact with many different people
• can communicate clearly in both Danish and English, because you will guide users with different needs and technical experience
• are curious about IT and want to learn through practical tasks and professional sparring
• can keep an overview when there are many inquiries, and contribute positively to collaboration in the team
• want to document and share solutions so that both users and colleagues benefit from your knowledge.

Salary and employment terms

Your salary, pension and other terms of employment follow the current collective agreement between the Ministry of Finance and Dansk Metal.

Does that sound like your next job?

Send your application, your CV and relevant exam papers via the Apply button no later than November 13, 2026. We will conduct interviews on an ongoing basis.

Note that we may request a criminal record check in connection with the employment.

If you have questions about the apprenticeship, you are welcome to call the Service Desk manager Martin Lykke Rasmussen at 20 58 94 22.

At the Copenhagen Business Academy you get a workplace with colleagues who together offer a wide range of backgrounds, professional qualifications and personal competencies. We encourage all qualified applicants to apply.

Department: EK IT - Service Desk

Application deadline: November 13 2026

Location: Guldbergsgade 29N, 2200, Copenhagen, Denmark