Service Delivery Manager – be part of securing critical digital infrastructure

Are you passionate about building strong customer relationships, taking responsibility for deliveries and ensuring that critical services operate in a stable and professional manner? Cibicom is looking for an experienced and dedicated Service Delivery Manager for our Customer Solutions team.

Your role – responsibility, quality and coordination

As Service Delivery Manager (SDM) you will be responsible for a number of customers and services within our product areas, including GSM-R, transmission, data center and other critical digital infrastructure. You will be the natural link between the customer, our operations, engineering and the rest of the organization.

You ensure that services are delivered stably and in accordance with SLAs, contracts and agreed processes. At the same time you follow up on performance, incidents and recurring issues and drive the dialogue on improvements as well as development of services.

You will be responsible for

• To ensure the delivery of services in accordance with SLAs, contracts and agreed processes
• To be the customer's primary point of contact and build strong, trustful relationships
• To follow up on performance, prepare reports and hold status and governance meetings
• To represent the customer internally and be a natural escalation point when challenges arise
• To drive ongoing improvements of services, processes and the collaboration with the customer
• To analyze performance and present recommendations for both customers and management
• To contribute to a high and professional level of customer satisfaction

Who are you?

You are the type who takes ownership. When a customer experiences a challenge, you ensure it is followed through, even when the solution requires coordination across the organization. You thrive at creating an overview, sticking to agreements and at the same time maintaining the good relationship with the customer.

You will likely have experience as a Service Delivery Manager or from a similar role in an IT, telecom or technical service organization. In addition we place emphasis on the following:

• Have experience with customer dialogue, service delivery and governance
• Work in a structured way and thrive with both processes and complex operating environments
• Communicate clearly and professionally – both in writing and verbally in Danish and English
• Able to build strong collaborative relationships and thrive with a broad range of contacts
• Can create an overview and remain calm when delivery is under pressure
• Motivated by learning new things and take pride in high quality in your work

A role with meaning

At Cibicom we work with critical digital infrastructure, where our customers depend on our services functioning – every day and around the clock. As SDM you therefore have an important role in ensuring that we meet our agreements and at the same time develop the collaboration with our customers.

You will become part of Customer Solutions and work closely with project managers, Service Delivery Managers, coordinators and technical teams across Cibicom. We have an informal culture with humor, high professionalism and a focus on good collaboration.

About Cibicom A/S

Cibicom delivers nationwide critical digital infrastructure to some of Denmark's largest players. We are driven by professionalism, high quality and a strong responsibility for our customers' business.

Cibicom has headquarters in Ballerup and offices in several locations across the country. Your daily base will be the main office in Ballerup, where you will become part of Customer Solutions.

If you’re curious to learn more about Cibicom, visit our website https://cibicom.dk/

We offer

• A full-time position with a competitive salary package based on qualifications
• A central role with extensive customer contact and the opportunity to influence both deliveries and collaborations
• A PC, mobile and broadband provided
• Pension scheme, health insurance and an exceptionally good canteen
• A professionally strong environment and good opportunities for development
• An informal working environment with strong camaraderie and social events
• A focus on a healthy balance between work and private life

Security clearance

It is a condition of employment that you can obtain security clearance from the Danish Defence Intelligence Service (FE) as part of our work with societally critical infrastructure.

Does this sound interesting?

Send your application and CV to us. We conduct interviews on a rolling basis, so please apply as soon as possible.

If you have questions about the position, you are welcome to contact Customer Solutions Manager Karsten Madsen at email [email protected]

We look forward to hearing from you!

Application deadline: November 27, 2026

Department: Industriparken 35-37 2650 Ballerup