Junior Customer Success Specialist with tech flair

Junior Customer Success Specialist with tech flair

Do you want to be part of the Shipmondo team?

Junior Customer Success Specialist – your first job in tech

Do you have a tech flair, a strong service mindset, and a desire to nerd down into e-commerce and SaaS?

You don't need to be an expert from day one. But technology should come naturally. You are the type who is curious about new digital tools, quickly learns new systems, and likes to explore how things fit together – and why they sometimes don’t.

With us you become part of a tech company where we continuously develop both our product and the way we work. AI, automation and new digital tools are a natural part of our daily life, and we expect you to want to explore and use the opportunities together with us.

Your profile

You may be a recent graduate or have some experience from a digital, technical or customer-facing role. The most important for us is not the number of years on the CV, but that you have tech flair and the desire to learn.

This is you if you

• is a recent graduate or about to finish, e.g. as IT support, e-commerce graduate, or from another digital education
• enjoy solving a problem and hearing a customer say “thanks, it works now”
• are technically curious and like to figure out how things fit together, and do not give up at the first error message
• can explain something technical so others understand it
• thrive with many short tasks a day rather than one long project
• are structured and remember to follow up

Your role and core tasks

As part of our Customer Success Team you work proactively to ensure customers get the most out of Shipmondo.

• You help our customers on chat, email and phone when they have questions or are stuck.
• You guide new customers to get Shipmondo up and running.
• You provide support for setting up integrations, Delivery Checkouts, printers and other equipment, and you gradually learn the more technical configurations.
• You contribute input to product development based on customers' feedback, needs and workflows.

You do not need to be able to solve all technical problems yourself. But we expect you to want to investigate them: ask the right questions, test things, use the tools you have available and know when a specialist should be involved.

We ensure you get off to a good start

We do not expect you to know it all from day one.

You will receive structured onboarding and a mentor to help you learn Shipmondo, our customers and the e-commerce world.

With us you have the opportunity to build on your digital foundation and develop specialist knowledge in SaaS, e-commerce and integrations.

We work closely together, share knowledge and challenge each other professionally – while prioritizing a good and informal working environment at our office in Odense South-East.

Shipmondo is a growth company, and that creates good opportunities for both professional and personal development. As we grow, new tasks and areas of responsibility arise where you can help shape both your own role and our collective direction.

Practical

We conduct interviews on an ongoing basis, so please send your application as soon as possible. We look forward to hearing from you!