Staff wanted for client case management, Eastern Prison District

We are looking for a staff member for Client Case Handling in the District Office of Prison Service East, who can contribute to solving our important tasks. You will work in our intake unit, where the tasks mainly involve handling cases regarding selection of place of confinement, summons to serve, handling of mail, initial case processing and operating the duty phone, but you should also expect to be involved in other parts of the office's tasks.

About the job

In the Client Case Handling Unit we work with many different tasks – common to them all is that they relate to case handling regarding inmates in prisons and detainees in Prison Service East.

We handle, for example, concrete case processing regarding choosing place of confinement and application for postponement of serving the sentence, and in this connection also conduct opportunity hearings, hearings of other authorities etc. We work with legal decisions and guidance to institutions within our district, training and education in the rules and administrative revisions. We are currently six client-case employees in our intake unit, but due to more tasks, we now have the opportunity to expand the team. We therefore need to find the perfect new colleague.

You will, among other things, work with

• summons and reporting to confinement locations
• participation hearings and hearings of other authorities
• preparation of follow-up requests
• response to applications for postponement of serving
• telephone guidance to clients
• guidance of colleagues in other parts of Prison Service East

About you, you

• may be office-trained, but may also have other educational backgrounds
• write well and in an easy-to-understand way
• have an interest in criminal justice, and preferably experience from employment at Denmark's Prisons and user familiarity with our client system
• are structured, detail-oriented and good at working independently
• have a positive attitude and are service-minded
• enjoy learning new, complex tasks.

We offer

• Exciting tasks where responsibility and competencies go hand in hand
• A flexible workplace with the possibility of remote work
• A workplace with a strong focus on the working environment
• A close-knit community and an informal tone with engaged and skilled colleagues
• A workplace in Østerbro, between a metro station and an S-train station.

About us

You will be assigned to Client Case Handling in Prison Service East. Prison Service East, together with Prison Service West, is responsible for the operation of Denmark's Prisons, including release prisons, detention centers, ankle monitoring units and supervision departments. In Client Case Handling we are about 40 employees distributed among client-case workers, lawyers and law students.

Salary and employment conditions

Employment and remuneration are in accordance with the joint agreement between the Ministry of Finance and Public Employees Organizations (OAO) - The Civil Service Area and the Organization Agreement for Office Clerks, Laboratory Technicians and IT staff (HK).

The position is a permanent position with an average weekly working time of 37 hours. The position is to be filled by 1 January 2027.

Employment area is Denmark's Prisons.

Workplace is the District Office in Prison Service East, Kristineberg 6, 2100 Copenhagen Ø.

Application

The position is applied for electronically via the link "Apply for the position".

Application, CV and documentation of education and other relevant material must be received in the recruitment system no later than 8 November 2026.

We expect to hold interviews in weeks 46 and 47.

If you are invited to an interview, you must bring photo ID to the interview, e.g. passport or driver’s license.

It is a condition of employment that, in connection with the interview, you consent to Denmark's Prisons obtaining and assessing information about you in the Central Criminal Register.

Denmark's Prisons sees diversity as a strength, and encourages all interested candidates regardless of personal background to apply.

Further information

If you have questions about the position, you are welcome to contact Deputy Chief Sarah Ekknud at tel. 7255 4552.

About Denmark's Prisons, Prison Service East

Prison Service East consists of a district office, open and closed prisons, detention houses and supervision, as well as ankle monitoring units, transport and escort, exit center and asylum center distributed across the entire Zealand, Bornholm and the Faroe Islands.

In total about 2300 employees.

For further information about Denmark's Prisons please refer to the website www.danmarksfængsler.dk