Junior Customer Success Specialist – E-commerce & Tech

Do you have a knack for tech, a strong service mindset and a desire to nerd into e-commerce and SaaS?

You don’t need to be an expert from day one. But technology should come naturally. You are the type who is curious about new digital tools, quickly learns new systems, and enjoys exploring how things fit together – and why they sometimes don’t.

With us you become part of a tech company where we constantly develop both our product and the way we work. AI, automation and new digital tools are a natural part of our daily life, and we expect that you want to explore and use the opportunities together with us.

Your profile

You may be a recent graduate or have a bit of experience from a digital, technical or customer-facing role. The most important for us is not the number of years on the CV, but that you have tech flair and the desire to learn.

This is you if you

• are a recent graduate or about to finish, e.g. as IT support, e-commerce graduate or from another digital education
• enjoy solving a problem and hearing a customer say “thank you, it works now”
• are technically curious and like to figure out how things fit together, and don’t give up at the first error message
• can explain something technical so others understand it
• thrive with many short tasks per day rather than one long project
• are structured and remember to follow up

Your role and core tasks

As part of our Customer Success Team you proactively work to ensure that customers get the most out of Shipmondo.

• You help our customers on chat, email and phone when they have questions or have hit a snag.
• You guide new customers well in getting started with Shipmondo.
• You provide support for setting up integrations, Delivery Checkouts, printers and other equipment, and you gradually learn the more technical configurations.
• You contribute input to product development based on customers' feedback, needs and workflows.

You do not need to be able to solve all technical problems by yourself. But we expect you to want to investigate them: ask the right questions, test things, use the tools you have at your disposal and know when to involve a specialist.

We ensure you get off to a good start

We do not expect you to know it all from day one.

You will receive structured onboarding and a mentor who helps you learn Shipmondo, our customers and the e-commerce world.

With us you have the opportunity to build on your digital foundation and develop specialist knowledge within SaaS, e-commerce and integrations.

We work closely together, share knowledge and challenge each other professionally – while prioritising a good and informal working environment at our office in Odense SØ.

Shipmondo is a growing company, and that creates great opportunities for both professional and personal development. As we grow, new tasks and areas of responsibility arise where you can help shape both your own role and our shared direction.

Practical

We conduct interviews on an ongoing basis, so please send your application as soon as possible. We look forward to hearing from you!

Apply via our career portal https://karriere.shipmondo.com/jobs/8683622-junior-customer-success-specialist-med-tech-flair