Service Manager

Here you get freedom with responsibility in a flexible and growing environment We are currently seeking a dedicated service manager for our office in Balling, who will act as the daily manager and sparring partner for our service technicians.

About the job As a service manager you will be a central part of our team, with other service managers, regional managers and skilled service technicians. Your everyday life takes place at our office in Balling, where you will be responsible for elevating our service level through daily sparring and close collaboration.

You will have direct customer contact and become service manager for your own group of service technicians, who travel and service our customers. Distance management is therefore a key competence in daily work, as all communication primarily takes place by telephone and via email.

Responsibilities Your primary task is, in collaboration with the individual service technician, to plan and prioritize the technician's efforts in both repair and service areas. You will be responsible for the daily leadership, support and collaboration with the service technicians, where together you will ensure an optimal use of the available resources.

In addition you shall

• Create and prepare customer orders
• Preparation of offers and service agreements
• Be responsible for the budgets of the technicians
• Review and approve weekly payroll reports
• Maintain focus on customer service and the technicians’ ongoing orders
• Ensure sufficient communication and feedback to customers

Your qualifications We are a dynamic and growth-oriented company dedicated to delivering first-class service and quality solutions to our customers. Our expectations for your role are therefore:

• That you are a good team player with a positive attitude
• That you have a good overview and can make quick – and correct – decisions
• That you have technical flair or insight
• That you are administratively strong and have personal impact
• That you thrive in a daily work with common IT tools and software
• That you are self-driven and can sometimes work under pressure

We offer As an employee at N.C. Nielsen you will become part of a company that keeps both feet on the ground even as we continually reach new heights. We work from the values of credibility, stability and helpfulness. You will get an exciting and varied job with a high degree of independence and freedom under responsibility. We are busy and it is therefore important that you are adaptable and able to prioritize the many tasks that come across your desk.

• Salary according to qualifications
• An open and informal environment
• An active employee association
• Attractive benefits in daily life