Service and Hostmanship Manager for Herning's Innovative Office Building

Are you good at meeting people, creating an overview and getting tasks fully completed?

At Innovatorium we are looking for a service- and host/hostess responsible who will combine reception and good service with active customer contact and increased rental of our meeting rooms. You will also have an important role in coordinating and turning selected projects and initiatives into reality.

Be the house's outward-facing face

You will be the first thing guests meet, and the fixed base that the house's tenants and users can count on. With a smile and an overview you ensure that everyone feels welcome, and that everyday life runs smoothly, whether it’s a quick question at the reception or a larger practical challenge.

You manage the house's communications via phone, email and mail and take care of the many practical inquiries that arise during the day. At the same time you are the hub in coordinating meeting room bookings, so the spaces are always ready when meetings, workshops and events are held.

Behind the counter awaits a wide range of administrative tasks, where you thrive on following up, creating structure and meeting your deadlines. You are responsible for invoicing, payments and creating new users. You handle the daily contact and coordination with the house's service providers, including cleaning and plant care, and follow up that the tasks agreed are completed and work with the house's daily operations.

In addition you are responsible for

• Support for the work to attract more meetings and external users, including follow-up on inquiries about meeting rooms, day packages and daily spaces
• Coordination of selected activities as well as follow-up on new partnerships and collaborations in the house
• Carrying out the annual user survey
• Preparation and maintenance of lighter communication materials such as newsletters, information screen graphics, invitations and practical information for the house's users

In close collaboration with the director you help translate selected ideas and initiatives into concrete actions. You coordinate the practical tasks and see them through – e.g. a new onboarding program or initiatives to attract more meeting clients and create recurring bookings.

You can also put your mark on collaboration efforts for art and exhibitions, create activities in the networking lounge and follow up on the collaboration with the house's companies and professional communities. Through information screens and newsletters you keep the house's users updated on what’s going on.

In short: You get a versatile role where no day is the same, and where your service mindset and overview make a noticeable difference for everyone who uses the house.

Who are you?

You are service-minded and welcoming, and you enjoy making a difference for the people you meet. You are structured, good at following up and the type who gets the last details in place so tasks are actually completed. You work independently within clear boundaries and thrive on switching between fixed operational tasks and changing projects. And you dare to contact companies and partners when new relationships need to be created. You have a natural desire to challenge the usual, and are willing to try new approaches when a task calls for a fresh solution.

In addition we expect that you

• have a minimum of 2-3 years’ experience in a similar role, and preferably experience with simple graphic tools
• are administratively strong and have good digital skills, so you quickly learn new systems.
• communicate professionally both verbally and in writing in both Danish and English.
• can work with data and simple analyses
• can prepare newsletters and lighter graphic materials
• have an eye for how information is conveyed simply and professionally

Your educational background may vary. We emphasize that you have several years of experience, preferably from a sales- & service-oriented role, in a larger company with many contact points. You have a strong service mindset and are used to a day with many inquiries and interruptions. Your experience means you can maintain an overview, prioritize your tasks and meet people with calm, friendliness and helpfulness – even when it’s busy.

Who are we

Innovatorium in Herning is an innovative business environment that since 2002 has brought together established companies, entrepreneurs and creative forces under one roof – and the name means “the place where innovators create new things.” The house offers offices, meeting rooms and practical service, but is first and foremost a community where networking, sparring and social events are a natural part of daily life. Today Innovatorium houses over 100 companies and 500 users.

You will become part of our administrative team, which consists of 7 colleagues including Kitchen and Facility. You will report to Director Katrine Vinther Ross, and if you have questions about the position you are welcome to call 70 17 04 73.

If you want to apply for the position please send your application and CV to [email protected] . Please do not send CPR numbers, health information or other sensitive information. We treat your information confidentially and delete it no later than 6 months after the position is filled.

The role is a 35-hour position with physical presence. Application deadline is 31 October and we expect to invite candidates for interviews after week 45. We expect to fill the position as soon as possible and no later than 1 January 2027.